SaaS Customer Support Intern

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide assistance with customer support from 9:00 a.m. to 4:00 p.m.

• Offer technical support through chat channels.

• Gain knowledge about the product to effectively welcome and assist customers through various support channels.

• Cultivate a digital mindset, show curiosity about emerging technologies, and develop an interest in how Artificial Intelligence can enhance processes, experiences, and outcomes.

• Collaborate with the RUNRUN.IT product.

⛳️ Requirements

• Excellent written communication skills, emphasizing clarity and courteous service to customers.

• Demonstrate patience and empathy when helping customers who have questions or are facing challenges.

• Comfortable utilizing digital tools and managing multiple systems concurrently (chat, CRM, knowledge base).

• Well-organized, capable of prioritizing several customer interactions simultaneously.

• Familiarity with or a keen interest in Artificial Intelligence technologies, encompassing tools, applications, and concepts.

🏝️ Benefits

• Meal allowance/meal voucher.

• Home office allowance.

• Annual performance bonus.

• Setup Kit voucher.

• Day off on your birthday.

• Partnerships and discounts.

• Anywhere Office work model — 100% remote.