ROI Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide assistance to Release of Information Specialists, Quality Control, Customer Service, and Billing & Collections in addressing issues related to both fulfilled and unfulfilled Release of Information requests for patient medical records.

• Support Release of Information Specialists in resolving medical record fulfillment challenges.

• Ensure adherence to HIPAA regulations and relevant state and federal Release of Information laws.

• Conduct data entry and implement quality-control measures for medical record requests.

• Collaborate with Customer Service and other departments to respond to inquiries and resolve issues related to request fulfillment.

• Investigate and address workflow and record discrepancies promptly to reduce turnaround times.

• Identify and escalate critical and significant issues to management.

• Report any unethical, fraudulent, or illegal behavior or activities.

• Engage in mandatory education for corporate compliance and role-specific responsibilities.

⛳️ Requirements

• A minimum of 6 months of experience with Sharecare HDS in Quality Control, Credit & Collections, or Customer Service is required; 1 year or more is preferred.

• Proficient in using internal electronic-based record workflow systems such as Record Management, Intranet, Exceptions Management, Word, Excel, and Outlook.

• Strong attention to detail.

• Capability to thrive in a fast-paced, production-focused environment.

• High degree of reliability, productivity, and professionalism.

• Excellent written and verbal communication skills.

• Ability to work independently and remain productive with minimal supervision.

• Capacity to sit or stand for extended periods.

• Physical ability to lift and carry materials weighing up to 25 lbs.

• Manual dexterity and strength adequate for prolonged data entry on a computer keyboard, note-taking, and handling paperwork and supplies.

• Sufficient eyesight to read documents and accurately view information on computer monitors.

• Effective speaking and hearing capabilities for communication.

• Coordination of vision and hand movements, along with hearing and visual acuity necessary for daily tasks.

• Maintain the confidentiality of patient, employee, and volunteer information on a need-to-know basis.

• Adhere to corporate integrity and security obligations.

• Keep current with and renew annual HIPAA certification.

🏝️ Benefits

• Equal Opportunity Employer.

• E-Verify user.

• Annual HIPAA certification and compliance education.