ROI Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary liaison for communication and collaboration with designated accounts.

• Evaluate and validate medical record requests for compliance with HIPAA and HITECH regulations.

• Confirm patient details within the EMR systems of assigned accounts using essential patient identifiers.

• Verify request details and gather additional documents from patients or requesters.

• Accurately and compliantly retrieve and reproduce requested medical records.

• Adhere to specific workflows tailored to assigned accounts.

• Document precise and detailed information for each processed file or chart.

• Update and manage the Accounting of Disclosures.

• Deliver exceptional customer service to patients and clients while safeguarding patient privacy.

• Manage high volumes of calls in a professional manner.

• Achieve production and quality targets within set turnaround times.

• Report to the team lead and Director of Operations as needed.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• Attention to detail and thoroughness are essential.

• Maintain a professional demeanor at all times.

• Customer-oriented mindset is necessary.

• Possess a positive attitude and ability to engage well with team members.

• Strong communication skills are required.

• Demonstrated reliability and consistent attendance are crucial.

• Must maintain confidentiality and exercise discretion.

• Ability to understand and apply HIPAA and Privacy Guidelines.

• Strong organizational skills, including multitasking and effective time management.

• Willingness to adapt to frequent changes within the industry and the office environment.

🏝️ Benefits

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Life insurance coverage.

• 401(k) retirement plan.