Robotic Solutions Engineer – Field Service

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Execute system setup, relocation, installation, and commissioning assistance, including preventive maintenance, repair, calibration, testing, upgrades, and de-installation tasks for robotic medical systems and related equipment.

• Diagnose and resolve mechanical, electrical, electro-mechanical, software, firmware, and system performance challenges.

• Address both scheduled and unscheduled service requirements to enhance system reliability, uptime, and customer satisfaction.

• Conduct inspections, field actions, software and firmware updates, service tool validation tasks, and other designated service duties.

• Escalate complex or unfamiliar technical problems and collaborate with seasoned RSEs, Technical Support, Service Innovation Engineering, and cross-functional teams.

• Liaise with hospital stakeholders regarding service appointments, equipment accessibility, site preparedness, operating room specifications, and secure equipment relocation.

• Maintain comprehensive and timely service documentation, including work orders, field activity logs, parts usage, time records, product performance data, and system configuration information.

• Oversee assigned spare parts, calibrated tools, service equipment, laptops, and other company assets.

• Adhere to hospital protocols, privacy regulations, infection prevention practices, GMP/ISO standards, and Environmental, Health, and Safety guidelines.

• Balance planned tasks, customer requirements, documentation, and travel obligations.

• Engage in technical and product training while sharing field expertise with team members.

• Collect service data, identify recurring problems, and offer suggestions for ongoing improvement.

• Foster productive relationships with customers, colleagues, and cross-functional partners.

• Provide status updates and communicate service risks, delays, and issues to support teams and leadership.

⛳️ Requirements

• 2–3 years of experience in field service, medical devices, robotics, capital equipment, or a related technical field.

• Fundamental knowledge of mechanical, electrical, electro-mechanical, software, and computer-based troubleshooting.

• Experience in supporting installation, commissioning, ongoing support, calibration, functional testing, or preventive maintenance tasks.

• Basic understanding of regulated medical device settings, including quality systems, documentation, GMP/ISO, and safety standards.

• Excellent troubleshooting and problem-solving abilities.

• Strong customer service skills with professional communication capabilities towards hospital staff, technical teams, and internal partners.

• Proficiency in both spoken and written English.

• Capacity to organize and prioritize both planned and unplanned tasks while ensuring accurate and timely documentation.

• Ability to work independently on qualified tasks and collaborate effectively within a team setting.

• Familiarity with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.

• Basic knowledge of parts, inventory, service tools, and calibrated equipment controls.

• Willingness to learn processes for software and firmware upgrades, remote support practices, and service tool workflows.

• Valid driver's license and ability to meet hospital credentialing standards, where applicable.

• Capability to work in hospitals, operating room support areas, customer locations, and manufacturing environments.

• Flexibility to work varied hours, including early mornings, evenings, weekends, or on-call shifts.

• Physical ability to stand, bend, kneel, and operate in confined or equipment-access spaces for extended durations.

• Ability to safely lift up to 45 lbs.

• Approximately 80% local/regional travel and up to 20% domestic (U.S.) travel.

🏝️ Benefits

• Overtime eligible.

• Formal training and field experience.

• Technical and product training.

• Equal opportunity employment.

• Inclusive interview process and disability accommodations.