Field Service Engineer 2

This is a fully remote position, open to applicants in Colorado, +1 more state.

📋 Description

• Serve as the liaison between the field organization and internal support systems by delivering prompt onsite technical assistance to customers, Field Applications Scientists/Specialists, and Territory Account Managers.

• Install, upgrade, repair, and maintain instrument systems within the designated territory.

• Utilize and keep current service and training manuals, Field Service Bulletins, and SOPs.

• Enable remote access to customer instrumentation.

• Offer technical support to customers, junior engineers, colleagues, and contractors.

• Organize and prioritize service requests to determine the most effective intervention method and ensure customer satisfaction.

• Maintain appropriate inventory levels and ensure the accuracy of service parts to facilitate first-time fixes.

• Collaborate with sales and marketing teams to coordinate new system placements, identify leads, promote upgrades, and assist with timely contract renewals.

• Build and sustain relationships with key customers and the existing clientele.

• Adhere to administrative duties and business regulations.

• Exhibit expertise when operating in regulated environments.

⛳️ Requirements

• Bachelor's Degree in Electrical/Electronics Engineering, Mechanical Engineering, or a related field, along with a minimum of 2 years of relevant experience; or applicable military experience; or equivalent.

• At least two years of pertinent Field Service experience.

• Willingness to travel within Colorado and Wyoming.

• Must be open to traveling up to 50% of the time.

• Capability to function as an independent contributor while also being a collaborative team member.

• Proven ability to solve problems effectively.

• Strong written and verbal communication skills.

• Experience with optical alignments, robotics, electrical/electronics, and mechanical systems.

• Familiarity with genomics, sequencing applications, and bioinformatics.

• Basic understanding of general lab best practices and lab safety protocols.

• Proven track record of resolving customer issues while maintaining positive relationships.

• Ability to thrive in a fast-paced, rapidly evolving environment while remaining composed in stressful situations.

• This position is not eligible for visa sponsorship.

🏝️ Benefits

• Variable cash program (bonus or commission).

• Equity opportunities for eligible positions.

• Access to genomics sequencing.

• Family planning benefits.

• Health, dental, and vision coverage.

• Retirement benefits.

• Paid time off.

• Employee Resource Groups offering career development, cultural awareness, and social responsibility opportunities.