Field Service Technician

This is a fully remote position, open to applicants in California.

📋 Description

• Install, troubleshoot, and provide technical maintenance for hardware and software products and components primarily at customer locations.

• Conduct scheduled inspections, cleaning, preventive maintenance, and minor repairs within a designated territory.

• Assess products for proper functionality and address issues or escalate them according to set protocols.

• Arrange services, complete necessary documentation, and collaborate with customers to ensure satisfaction and comprehension of the product.

• Diagnose hardware and software malfunctions using appropriate diagnostic tools.

• Execute component-level hardware repairs.

• Clean and calibrate mechanical components.

• Set up and install relevant software.

• Replenish consumables as instructed.

• Install, relocate, add, modify, and remove hardware and software products.

• Train and guide customers on the usage of installed hardware and software.

• Engage in hardware and software training, KPI initiatives, and special projects.

⛳️ Requirements

• Required education or equivalent work experience.

• At least 1-2 years of relevant experience or a suitable combination of education and experience in Field Services.

• Strong written and verbal communication abilities.

• A valid driver's license and a driving record that meets DN's fleet criteria.

🏝️ Benefits

• Incentive opportunities or other types of variable compensation may be available for certain positions.

• An equal opportunity employer dedicated to fostering diversity.