Field Engineer II

This is a fully remote position, open to applicants in Washington.

📋 Description

• Deliver essential network support to NoaNet clients through wireless telephony, radio and satellite communications, optical, internet, and broadband technologies.

• Oversee order fulfillments within the assigned geographic area.

• Collaborate independently and alongside the NOC, Sales, and OFT departments to address customer requirements.

• Respond to and resolve customer inquiries, engineer services, complete orders, and implement solutions.

• Manage service delivery from customer coordination and planning through service design, configuration, hardware installation, testing, performance verification, and customer service management.

• Create comprehensive technical and operational documentation for both customers and internal departments.

• Offer consulting and engineering services to stakeholders, customers, and network providers.

• Conduct technical evaluations and prepare documentation for telecommunications solutions and requisitions.

• Travel daily to customer job sites.

• Plan and coordinate efforts with customers.

• Provide network engineering expertise to network providers.

• Install, test, and verify network equipment functionality.

• Configure and troubleshoot Ethernet circuits, VLANs, optical networks, DWDM, and SONET.

• Work with the NOC on turn-ups, maintenance, and resolution of trouble tickets.

• Maintain and update inventory, circuit, installation, and maintenance records.

• Troubleshoot and assist lower-tier Field Engineering, the NOC, and customers with trouble tickets and new turn-ups.

• Ensure that necessary equipment is available for network installations and maintenance.

• Review and provide feedback on Methods of Procedure (MOPs).

• Conduct basic HVAC troubleshooting.

• Install DC-powered equipment.

• Provide OTDR shots to the NOC and engineering teams and troubleshoot fiber breaks.

• Offer on-call support 24/7/365, excluding scheduled PTO.

⛳️ Requirements

• CJIS Clearance is mandatory.

• A minimum of five years of relevant experience is required.

• High School diploma or equivalent is necessary.

• An Associate's degree in Telecommunications, Computer Science, or a related field is required; alternatively, a combination of relevant education and/or work experience sufficient to perform the duties may be substituted for the degree on a year-for-year basis.

• Understanding of IP/Ethernet routing and switching is essential.

• Familiarity with MPLS technologies is required.

• Understanding of routing protocols is needed.

• Experience in configuring and troubleshooting Ethernet circuits (VLANs) on a service provider network is necessary.

• Advanced network troubleshooting skills, including familiarity with Wireshark, RFC2544, y.1564, and other packet analysis tools, are required.

• In-depth knowledge of Core, Distribution, and Access layer designs and topologies is essential.

• Familiarity with best practices in network security is expected.

• Knowledge and experience with process management and improvement techniques are necessary.

• Ability to independently manage projects from order through implementation is essential.

• Capability to collaborate with a larger team on major projects is required.

• Strong organizational, coordination, written, and verbal communication skills are needed.

• Ability to work autonomously as well as within a team environment is essential.

• Strong interpersonal skills and a commitment to accountability for results are required.

• Skill to prioritize tasks and manage time effectively is necessary.

• Excellent customer relationship management skills are essential.

• Demonstrated knowledge and understanding of Passive Optical Network (PON) systems, including deployment and basic troubleshooting, is required.

• Experience with ADVA, Nokia, Cisco, Juniper, and Cambium is highly desirable.

• Willingness to perform maintenance work during night or early morning hours is required.

• Availability for on-call support 24/7/365, excluding scheduled PTO, is necessary.

• Must be able to lift and carry over 50 pounds, and work in confined spaces and at heights.

• Reliable internet connectivity to access NoaNet via VPN is required.

• Successful completion of a background check is mandatory.

• Must maintain and possess a valid driver’s license, proof of insurance, and a satisfactory driving record.

• Residency in Washington, specifically in the Seattle area, is required.

🏝️ Benefits

• Defined Benefit Retirement Plan through the WA State Department of Retirement Systems.

• 457b Optional Supplement Plan.

• Medical, Dental, and Vision insurance coverage.

• Accidental Death and Long Term Disability Plan.

• Combined Paid Leave.

• 11 Paid Holidays.

• Reasonable accommodations will be provided to enable individuals with disabilities to perform the required duties.