Associate Field Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Carry out service tasks in accordance with work instructions and adhere to ABB's quality and safety standards.

• Provide exceptional customer service while executing service tasks based on customer orders and expectations.

• Communicate timelines and expectations regarding service tasks to enhance customer retention.

• Collaborate with customers on-site to identify opportunities for operational improvements and alleviate challenges.

• Perform field service duties, troubleshoot technical issues, and conduct certified on-site diagnostics.

• Compile material lists and ensure that materials, parts, and equipment conform to quality standards and are readily available.

• Implement installation, commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Foster and sustain positive relationships with customers.

• Identify potential new sales opportunities and relay them internally.

• Recognize possible equipment failures and suggest corrective measures.

• Propose improvements for products and quality.

• Advise management on operational and customer service enhancements.

• Adhere to safety protocols and environmental practices.

• Report unsafe practices and incidents in a timely manner.

⛳️ Requirements

• Certification in Skilled Trades (electrical and electronics certification preferred).

• OSHA 30 certification is mandatory.

• Capability to engage and convey written and verbal information to various levels within the organization.

• Proficiency in Microsoft Office products.

• Experience in project management using MS Project or Excel is preferred.

• Advanced organizational skills and the ability to meet deadlines in administrative tasks.

• Work with a strong sense of urgency and accountability until tasks are completed.

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) named the High Deductible Plan.

• Selection between two dental plans: Core and Core Plus.

• Vision benefits available.

• Company-funded life insurance (2X base pay).

• Company-funded AD&D (1X base pay).

• Voluntary life and AD&D plans – fully employee-funded up to specified maximums.

• Short Term Disability coverage – up to 26 weeks – paid for by the company.

• Long Term Disability coverage – 60% of pay – funded by the company, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – entirely employee-funded (includes accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave entitlement – up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation benefits determined by years of service for hourly and non-exempt roles.