Roadside Technician

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Respond to roadside assistance requests

• Evaluate situations and identify issues utilizing advanced diagnostic tools

• Perform on-site vehicle repairs wherever feasible and safe

• Assess whether repair or recovery is the most secure and practical choice

• Coordinate professional recovery services and dealer workshop assistance when necessary

• Take full ownership of each task, ensuring clear communication with customers and providing reassurance

• Operate and maintain a fully equipped service van

• Manage tools and parts effectively, adhere to safety protocols, and maintain accurate documentation

• Achieve service, safety, and quality standards while striving for realistic targets

• Utilize AI, machine learning, data analytics, and cloud-based tools responsibly, in accordance with data governance, security, and ethical-use standards

⛳️ Requirements

• Demonstrated experience as a vehicle or roadside technician capable of working independently on-site

• Strong diagnostic and troubleshooting abilities with modern equipment

• Excellent and composed customer communication skills

• Proficient in using IT, mobile applications, and diagnostic software

• Valid UK driving licence and confidence in operating a fully equipped van

• Relevant technical qualifications, including a manufacturer apprenticeship or equivalent City & Guilds Parts I & II, NVQ/B-Tech diploma

• Existing EV qualifications are advantageous; otherwise, completion of EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics training is mandatory

• Willingness to work rotating shifts between 7am and 10pm, including some weekends and bank holidays

• Ability to travel throughout Plymouth or Belfast and nearby areas

🏝️ Benefits

• £8,000 bonus, plus an additional guaranteed £3,000 bonus in your first year

• Realistic on-target earnings (OTE) of £55,000; high achievers can earn over £60,000

• Paid overtime

• Bank Holiday supplement and an additional day off in lieu

• Private medical insurance

• Pension contributions up to 6.5%

• Extensive range of discounts and benefits

• Ongoing training opportunities, including EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics

• Competitive annual leave

• Annual flu vaccination

• Annual eye care vouchers

• Discounts on travel, pet, music, home, and car insurance

• Free roadside assistance after a 6-month probationary period

• Up to three paid days for Corporate Social Responsibility initiatives

• Employee Assistance Programme available from day one

• Confidential 24/7 helpline and app providing resources for life, financial matters, and well-being, including mental health support, debt assistance, and legal advice