Roadside Assistance Territory Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Cultivate and oversee relationships with contractors to ensure that roadside assistance services achieve both quality and financial objectives.

• Oversee compliance with territorial plans that include performance metrics for service providers, claims costs, and growth in in-network dispatch.

• Execute market bids to enhance pricing and service delivery.

• Manage the contracting and onboarding process for approved towing and roadside assistance candidates.

• Address and resolve complaints and damage incidents that arise from activities within the territory.

• Inspect towing facilities and equipment to verify adherence to contract stipulations.

• Recruit towing and roadside assistance firms to prepare the territory for service requests.

• Evaluate performance gaps and service challenges, providing findings to management.

• Investigate and settle billing disputes with contracted facilities.

• Participate in towing association meetings, trade shows, and other relevant industry events.

• Travel frequently within the designated territory.

• Report directly to the Director of Product & Partner Management for the Roadside Protect business unit.

⛳️ Requirements

• Bachelor’s degree in business; equivalent experience may be accepted in place of a degree.

• Over 5 years of experience in account or vendor management, business consultancy, business ownership, or a supervisory role involving vendors/service providers/drivers.

• More than 5 years of experience in managing independent towing and roadside assistance companies within a contracted framework.

• Proficient in rate negotiation.

• Experienced in territory management.

• Skilled in handling complaints and damage issues.

• Valid driver’s license with a good driving history.

• Willingness and capability to travel as needed for various requirements and industry events.

• Must reside within the assigned territory, preferably close to a metropolitan area.

• Indefinite U.S. work authorization is required; future sponsorship is not available.

🏝️ Benefits

• Remote work arrangement.

• Quarterly or as-needed visits to the corporate office.

• Confidentiality of application information in accordance with EEO guidelines.