Risk Operations Analyst – SSO

This is a fully remote position, open to applicants in United States.

📋 Description

• Investigate intricate, high-risk, and ambiguous user business scenarios, utilizing extensive risk expertise to make informed, nuanced decisions.

• Confidently navigate uncertainty and create tailored, evidence-based solutions when standard frameworks are insufficient.

• Recognize and escalate systemic patterns across cases, suggesting scalable solutions to cross-functional stakeholders.

• Collaborate with Risk Operations, User Support, Risk Partnerships, Legal, Compliance, and Product teams to formulate comprehensive risk mitigation strategies.

• Engage directly with users in constructive and sensitive discussions while balancing the needs of regulatory and financial partners.

• Clearly communicate intricate risk findings to internal teams, financial partners, and Stripe leadership.

• Contribute to the design and ongoing enhancement of SSO processes, decision frameworks, and tools.

• Create and maintain documentation, procedures, and playbooks to facilitate team scalability and knowledge management.

• Identify shortcomings in systems, policies, and strategies, and propose improvements in collaboration with stakeholders.

⛳️ Requirements

• Over 5 years of experience in risk management, compliance, fraud, financial operations, or a related field in a dynamic environment.

• Proven ability to navigate ambiguous and non-binary decision-making within complex risk landscapes.

• Exceptional critical thinking and analytical skills, capable of synthesizing diverse data sources into a coherent risk narrative.

• Experience in cross-functional collaboration on complex issues and facilitating alignment among teams with differing priorities.

• Ability to engage directly with users—including in challenging or sensitive discussions—with empathy, clarity, and professionalism.

• Strong written and verbal communication skills; able to convey intricate risk findings to a variety of audiences.

• Comfortable with ambiguity and the fast-paced, continually evolving nature of the work environment.

• Proven history of identifying systemic issues from individual case trends and driving process enhancements.

• Deep empathy for entrepreneurs and businesses, alongside a genuine drive to resolve issues that empower them.

• Willingness and capability to question the status quo as a creative thinker who approaches problems from a user perspective while remaining pragmatic and solutions-oriented.

• Familiarity with compliance or financial partnership relationship management.

• Experience in risk assessment and mitigation strategies within a fintech or payments context.

• Working knowledge of data analysis and AI tools to quantify risk and guide decision-making.

• Background in regulatory compliance within the financial services sector.

• Experience in developing scalable operational frameworks or playbooks in ambiguous, high-stakes environments.

• Understanding of payment processing systems and their associated risks.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Retirement plan with employer matching.

• Generous paid time off and flexible work arrangements.

• Opportunities for professional development and career advancement.

• Collaborative and inclusive company culture.