RingCentral Engineer – UCaaS / Voice

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Implement, configure, administer, and provide support for RingCentral environments.

• Assist with RingCentral deployments, migrations, upgrades, and customer onboarding efforts.

• Set up users, extensions, call queues, auto attendants, routing rules, devices, and enterprise voice features.

• Design and troubleshoot call flows and configurations for call routing.

• Resolve complex voice and telephony problems related to call quality, connectivity, registration, signaling, and routing.

• Analyze and troubleshoot SIP and VoIP communication issues.

• Support activities related to phone number provisioning, porting, and migration.

• Configure and troubleshoot both physical and softphone endpoints.

• Diagnose network-related voice challenges, including LAN/WAN, firewalls, NAT, DNS, DHCP, QoS, and connectivity issues.

• Collaborate with customers and internal teams to determine technical requirements and convert them into RingCentral configurations.

• Facilitate integrations between RingCentral and third-party enterprise applications.

• Assist with SSO, identity, CRM, API, and directory integrations as needed.

• Monitor platform performance and proactively identify potential service disruptions.

• Manage technical incidents and escalations through established ticketing and support systems.

• Work with networking, infrastructure, security, and application teams to troubleshoot complex UCaaS issues.

• Create and maintain technical documentation, deployment procedures, configurations, and troubleshooting guides.

• Provide technical guidance and knowledge transfer to customers and internal support teams.

⛳️ Requirements

• Significant professional experience with RingCentral in enterprise environments.

• Practical experience in implementing, configuring, administering, and troubleshooting RingCentral solutions.

• Comprehensive understanding of UCaaS and enterprise telephony.

• Hands-on experience with VoIP and SIP technologies.

• Proven experience troubleshooting complex voice and call quality issues.

• Strong grasp of call routing, call flows, auto attendants, call queues, extensions, and enterprise dialing setups.

• Experience with phone provisioning and endpoint troubleshooting.

• Background in supporting number porting and telephony migrations.

• Solid networking fundamentals, including TCP/IP, DNS, DHCP, NAT, firewalls, and QoS.

• Ability to troubleshoot voice issues across both network and application layers.

• Experience in supporting enterprise customers and resolving escalated technical issues.

• Strong documentation skills and technical troubleshooting capabilities.

• Excellent communication skills in customer-facing situations.

• Ability to collaborate effectively with networking, infrastructure, security, and application teams.

• Proficiency in English at a B2+ level.

• Proficiency in Spanish at a B2+ level.

• Applicants must be legally authorized to work in their country of residence within Latin America (LATAM).

• Optional: Experience with RingCentral MVP; RingCentral Contact Center; RingCentral certifications; transitioning customers from legacy PBX or other UCaaS platforms; Microsoft Teams integrations; SSO and identity platforms like Microsoft Entra ID or Okta; CRM integrations such as Salesforce; RingCentral APIs and webhooks; familiarity with other UCaaS or collaboration platforms like Zoom, Microsoft Teams, Cisco Webex, or 8x8; and experience in MSP, Professional Services, or customer-facing consulting.

🏝️ Benefits

• Wellness Coverage.

• Remote Work options.

• Day off on your birthday.

• Recognition and rewards program.

• Employee Referral Program.

• Coaching for business skills.

• English language classes for employees and their relatives.

• Opportunities for learning and development.