Rheumatology Territory Account Specialist

This is a fully remote position, open to applicants in New York.

📋 Description

• Lead customized account experiences tailored to the requirements of accounts and healthcare providers.

• Serve as the main point of contact for clients.

• Foster meaningful connections with customers while identifying common priorities.

• Guide solutions that connect clients to Novartis resources aimed at enhancing patient outcomes.

• Balance demand generation efforts with strategic engagement of accounts.

• Address and resolve account issues with personalized solutions.

• Develop strategic plans for territories to stimulate product demand and enhance patient outcomes.

• Collaborate with territory teammates, field teams, and home-office colleagues to meet customer needs and provide access support.

• Evaluate market conditions, competitive landscape, and cross-functional dynamics to foresee opportunities and challenges.

• Leverage territory data and market trends to derive local insights and support pull-through initiatives.

• Conduct impactful virtual and in-person engagements with customers.

• Organize planning sessions with key stakeholders to address complex challenges.

• Provide timely access support and collaborate with Patient Specialty Services.

• Utilize digital tools and multi-channel strategies for both virtual and face-to-face outreach to customers.

⛳️ Requirements

• Bachelor’s degree from a 4-year college or university is mandatory.

• Background in pharmaceutical, biotech, healthcare, or similar industries with large, geographically dispersed sales teams within the last 5 years, or experience in complex sales environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors.

• Demonstrated history of consistently high performance.

• Experience in successfully selling to large accounts and key clients.

• Analytical skills to identify, prioritize, and apply relevant information to resolve customer issues.

• Ethical leadership skills and the ability to cultivate an environment that promotes ethical behavior and compliance.

• Candidates must live within the territory or within a reasonable daily commuting distance of 50 miles from the territory border.

• Willingness to travel 60–80% across a wide geographical area.

• Ability to drive and/or fly within the territory.

• A fully valid and unrestricted driver’s license is required.

• For Associate level: 4+ years of military service in a leadership role or limited prior sales experience.

• For Territory level: 2+ years’ experience in a relevant specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B, or similar complex sales role within the last 5 years.

• For Senior level: 5+ years’ experience in a relevant industry or similar complex sales role within the last 5 years.

• For Executive level: 10+ years’ experience in a relevant industry or similar complex sales role within the last 5 years.

• Preferred experience includes participation in the 2-year Novartis Sales Internship Program or demonstrated leadership in student sports, fraternities, clubs, activities, or other extracurricular engagements.

• Desirable: experience across therapeutic groups, disease states, account management strategies, and new product launches.

• Desirable: knowledge of patient services, market access, buy and bill, specialty pharmacy, reimbursement, and/or medical interactions with healthcare providers.

• Customer-facing employees must adhere to customer credentialing requirements, which may include vaccination.

• Must successfully complete initial training, which involves home study of 8 or fewer hours per day and a total of 40 or fewer hours per week.

🏝️ Benefits

• Performance-based cash incentives.

• Eligibility for annual equity awards, subject to role level.

• Comprehensive health benefits.

• Life insurance benefits.

• Disability benefits.

• 401(k) plan with company contributions and matching.

• Paid vacation.

• Personal days off.

• Paid holidays.

• Additional leave options.

• Reasonable accommodations available for individuals with disabilities.