RFP Management Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the entire RFP lifecycle for a designated account portfolio, encompassing proposal development, hotel outreach, solicitations, renegotiations, quality assurance, submission, and handoff for rate loading.

• Ensure that bid responses are submitted in a timely manner, are complete, accurate, aligned with client requirements, and comply with service-level agreements and client deadlines.

• Oversee the RFP Response Program and automation initiatives.

• Monitor automation and rate-loading reports, troubleshoot or redirect errors and issues, and prepare accounts to enhance successful automated responses.

• Provide support to Global Sales partners and Choice franchisees.

• Convey client requirements and collaborate with sellers on strategies and timelines.

• Act as an RFP process subject matter expert and liaison during the business case season.

• Keep precise account records and manage inbound and outbound activities using Salesforce, Cvent Transient (Lanyon), email, phone, and other necessary systems.

• Maintain procedural support documentation, assist with training, and contribute to process enhancements, best practices, and service delivery solutions.

• Collaborate with Global Sales, Revenue Management, franchisees, and offshore support teams.

⛳️ Requirements

• A minimum of two years of experience in sales or customer service is required.

• Experience in the hotel, hospitality, or related industries is highly preferred.

• Proficient in Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel.

• Familiarity with Salesforce and Cvent Transient (Lanyon).

• Experience with Sabre or other RFP tools is highly preferred.

• Excellent verbal, written, and listening communication skills.

• Strong critical thinking abilities, sound judgment, and attention to detail.

• Capable of managing multiple priorities with a sense of urgency and goal orientation.

• Ability to work independently as well as collaboratively with internal and external stakeholder groups.

• Strong interpersonal and relationship management skills.

• A bachelor’s degree or an equivalent combination of education and specialized experience is preferred.

🏝️ Benefits

• Competitive compensation and benefits package, including medical, dental, and vision coverage.

• Generous leave and paid time-off for holidays, vacation, personal matters, family, volunteering, sick leave, jury duty, bereavement, military service, and religious observance.

• Financial benefits for retirement and health savings.

• Employee recognition programs.

• Discounts at Choice hotels globally.

• Flexible home office arrangement.

• Possible travel requirements depending on the role.