RevOps Application Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary technical authority for the systems and applications that support Reco’s GTM organization.

• Manage the daily operations, architecture, scalability, and continuous development of Salesforce and the overall GTM technology stack.

• Create and maintain Salesforce Flows, Apex classes and triggers, validation rules, custom objects, fields, approval processes, and automation frameworks.

• Convert RevOps strategy and intricate business requirements into scalable technical solutions.

• Design systems for lead management, routing, pipeline development, opportunity management, forecasting, deal desk, customer transitions, expansions, and renewals.

• Identify inefficient GTM processes and create automation to reduce manual tasks.

• Develop AI-driven workflows and intelligent processes to enhance seller productivity, pipeline visibility, deal velocity, and GTM execution.

• Diagnose and resolve Flow failures, Apex errors, validation problems, integration issues, permission conflicts, automation discrepancies, and data challenges.

• Establish monitoring, alerts, fault handling, and error-management procedures.

• Perform root-cause analyses and implement enduring solutions.

• Create, maintain, and optimize integrations between Salesforce and HubSpot, Gong, Chili Piper, Clay, and other revenue applications.

• Work with REST/SOAP APIs, webhooks, middleware, and native integrations.

• Oversee the development lifecycle from requirements gathering and solution design to build, QA, UAT, deployment, and post-release validation.

• Implement scalable change-management and release-management practices.

• Maintain technical documentation for automations, integrations, workflows, and system dependencies.

• Conduct regular Salesforce data quality and CRM hygiene audits.

• Ensure the integrity of pipeline, forecasting, attribution, territory, lead, opportunity, and customer data.

• Collaborate with RevOps, Sales, Marketing, Customer Success, Finance, Security, and IT teams.

• Document functionalities, train end users, promote adoption, and advise RevOps on systems architecture and technology decisions.

⛳️ Requirements

• 4–7+ years of practical experience in Salesforce development/administration, RevOps systems, GTM systems engineering, or a comparable technical role.

• Advanced proficiency with Salesforce Flow, including complex record-triggered flows, scheduled flows, subflows, fault handling, and scalable Flow architecture.

• Strong hands-on expertise with Apex, including reading, troubleshooting, modifying, and developing Apex classes and triggers.

• Deep comprehension of Salesforce architecture, including custom objects, data models, validation rules, approval processes, permissions, permission sets, sharing, and security.

• Capability to independently troubleshoot complex Salesforce production issues and identify root causes.

• Experience in designing and supporting integrations utilizing APIs, webhooks, middleware, and native connectors.

• Familiarity with GTM applications such as HubSpot, Gong, Chili Piper, Clay, or similar platforms.

• Strong understanding of GTM processes, including lead lifecycle management, enrichment and routing, opportunity management, pipeline, forecasting, deal desk, attribution, customer handoffs, expansions, and renewals.

• Proficiency in SOQL and Salesforce data management tools.

• Experience with release management, sandbox strategy, QA, UAT, and production deployments.

• Salesforce certification is mandatory.

• Strong technical documentation and communication skills.

• Ability to work independently, prioritize tasks effectively, and adapt quickly in a dynamic environment.

• Experience working in environments with formal Security, IT, access-control, and change-management protocols.

• Working knowledge of SaaS security principles, including least-privilege access, SSO, OAuth, API authentication, connected applications, service accounts, secrets/credential management, and data governance.

• Ability to collaborate effectively with Security and IT teams.

• Strong judgment regarding security, architectural, production, and change-management review requirements.

🏝️ Benefits

• Remote US work arrangement.