Review Team Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise a team of staff estimate reviewers by managing performance, establishing SMART goals, and conducting team meetings.

• Collaborate with franchisor departments to enhance the performance of the Paul Davis carrier scorecard.

• Recruit, onboard, and train new members of the Claims Force team.

• Conduct monthly coaching sessions along with Goal Setting & Review meetings.

• Develop SMART goals and career development paths.

• Facilitate calibration meetings for the team.

• Support scorecards, pre-estimate upload SLAs, estimate reviews, centralized remote estimate creation, and post-QA Approval managed repair processes.

• Provide direct assistance during claim surges, catastrophic events, staff absences, shortages, and other organizational needs.

• Communicate effectively with direct reports, supervisors, franchisees, insurance carrier partners, and organizational stakeholders through various channels including phone, email, claim systems, MS Teams, and other applications.

• Coach franchises on estimating and documentation performance standards.

• Assist franchises with estimating requirements and claim expectations in line with carrier guidelines.

• Support technical inquiries related to claims across estimating and claim-management platforms.

• Identify and report trends to organizational stakeholders.

• Analyze internal performance trends and engage in problem-solving sessions.

• Facilitate the onboarding of new team members and employees in different roles.

• Organize team-building meetings and events.

• Approve timecards and expense reports for direct reports.

• Undertake other assigned projects or responsibilities.

⛳️ Requirements

• High School Diploma or GED.

• Bachelor’s Degree or equivalent experience in insurance claims or a related field.

• Over 1 year of experience with estimation principles in the insurance sector.

• More than 2 years of experience in contracting and/or fieldwork related to a specific trade.

• At least 3 years of experience in personnel management or coaching.

• Proficient in using a laptop and its accessories.

• Skilled in Microsoft Office applications (Outlook, Teams, OneDrive, SharePoint, Forms, PowerPoint, Word, Excel).

• Subject matter expert-level knowledge of insurance industry mitigation, contents, reconstruction concepts, operational practices, and terminology.

• Capability to lead and manage a team through reviews of diverse job types, estimate severity, and complexity.

• Strong verbal and written communication skills, assertive and professional.

• Proficient in technology applications, including the creation of new documents.

• Ability to independently solve problems, manage conflicts, and prioritize tasks.

• Eagerness to learn and implement new industry processes.

• Competency in reviewing and writing estimates for water mitigation, mold, fire mitigation, temporary repairs, contents, reconstruction, and other job types accurately and promptly.

• Capacity to complete multiple reviews or estimates within designated time frames.

• Familiarity with Xactware Products, Symbility, and other estimating software.

• Knowledge of insurance-industry estimating principles.

• Ability to successfully pass required industry and company certifications on the first attempt.

• Capability to work within primary operating systems.

• Ability to pass and maintain a satisfactory background check.

• Commitment to maintaining confidentiality.

• Competence to safely operate a company vehicle.

• Willingness to travel as necessary, potentially up to 20% of the time.

🏝️ Benefits

• Medical, Dental, & Vision Benefits.

• Opportunities for career advancement.

• Training and development resources.

• Access to wellness resources.

• 401(k) matching program.

• Flexible work-from-home options available.

• Potential for overtime.

• Paid Time Off.

• Positive company culture.