Revenue Systems & Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage Salesforce as the primary record system, encompassing objects, fields, flows, validation, permissions, and data architecture.

• Take ownership of the connected GTM technology stack and system integrations, ensuring synchronization integrity and data cleanliness.

• Handle commission calculations and reporting in collaboration with Finance.

• Oversee deal desk operations and audits, maintaining approval workflow integrity and compliance with pricing and discounts.

• Manage monthly and quarterly revenue operations closing, which includes data validation and reporting handoffs.

• Maintain territory and quota documentation through rebalancing, coverage alterations, and mid-year adjustments.

• Identify and automate repetitive manual processes, including automated reconciliation and exception flagging.

• Assess, pilot, and implement AI and automation tools throughout the GTM stack.

• Document systems and workflows thoroughly.

• Collaborate with Marketing on the integration of systems and data flows between marketing operations and the revenue stack.

⛳️ Requirements

• Minimum of 5 years in revenue operations.

• Proven experience managing recurring commercial processes such as commissions, deal desk, closing, or territory management within a B2B SaaS context.

• In-depth knowledge of Salesforce, including its architecture, automation capabilities, flows, and data model design.

• Practical experience with contemporary GTM tools such as Salesforce, CPQ, Gong, Claude, and Cora.ai.

• Demonstrated success in significantly automating manual processes.

• Hands-on experience utilizing agentic or workflow automation platforms.

• Sound judgment regarding the reliability of AI applications.

• Accuracy in managing commissions and revenue closing; adept at reconciling before reporting.

• Knowledge of territory design, quotas, and deal structures and their impact on revenue behavior.

• Capability to prioritize tasks independently amid competing demands.

• Ability to enhance existing processes without disrupting dependencies.

• Effective communication of system trade-offs to non-technical stakeholders.

🏝️ Benefits

• Syndio Equity

• Flexible Vacation Policy

• Paid sick & safe time

• Compassion leave

• Voting leave

• Paid parental leave

• Medical, Dental, Vision; Syndio covers 90% of employee premiums and 50% for dependents

• Life Insurance & Disability; Syndio pays the full premium

• 401(k)

• Fully remote model