Revenue Staff Accountant

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage operational functions related to customer billing, accounts receivable, and collections.

• Enhance and develop billing and accounts receivable processes to facilitate company growth.

• Report to the Revenue Manager while collaborating with senior team members, external consultants, and partners.

• Collaborate with Revenue Accounting to guarantee accuracy in monthly billing and accruals within the general ledger, ensuring compliance with revenue recognition standards.

• Follow up with clients concerning overdue accounts receivable balances.

• Address inquiries from customers and internal teams to ensure customer success.

• Analyze collections and contribute to the creation of essential A/R collection metrics.

• Review, reconcile, and process customer payments.

• Coordinate with Customer Success Managers on invoicing updates, true-ups, credit memos, and billing assistance.

• Assist with recurring and usage-based billing, including credits, adjustments, and changes to billing schedules.

• Review and authorize invoices and associated data prior to release.

• Monitor and resolve billing exceptions, system errors, unapplied cash, open credits, partitions, and reconciling items.

• Address disputes related to invoices and payment discrepancies.

• Collaborate with Sales, Sales Operations, and Client Success teams on sales, renewals, amendments, expansions, and terminations.

• Analyze contract terms and convert commercial provisions into billing instructions and system configurations.

• Assist in customer account reconciliations and coordinate necessary corrective actions.

• Support the creation of contracts, facilitate implementation handoffs, validate go-live readiness, and conduct post-implementation reviews.

• Provide regular cash-payment and collections reports to leadership.

• Assist with month-end closing processes and external audits.

• Aid in monthly and quarterly revenue close, reconciliations, accruals, journal entry preparation, and variance analysis.

• Maintain documentation for internal controls, audit requests, and management reviews.

• Collaborate with Workday, Revenue Operations, Data, Engineering, and technical teams to troubleshoot system issues and enhance billing workflows.

• Document billing requirements, procedures, controls, and issue-resolution guides.

• Test and verify system or process modifications.

• Identify root causes of issues, reduce manual workloads, enhance data quality, and improve visibility into billing status and customer account health.

⛳️ Requirements

• Minimum of 2 years of accounting experience, specifically in customer billing and accounts receivable.

• Experience with ERP systems (Workday is a plus).

• Outstanding verbal and written communication abilities.

• Demonstrates strong analytical thinking skills.

• Intermediate to advanced proficiency in Microsoft Excel.

• Capability to handle confidential information with sensitivity.

• Ability to manage multiple tasks, work independently, and meet deadlines while ensuring a high level of accuracy.

• Proficient in managing competing priorities in a rapidly changing environment.

• Ability to succeed in a fast-paced, start-up atmosphere.

• Strong understanding of end-to-end billing and quote-to-cash processes in a SaaS, subscription, or usage-based setting.

• Experience in managing intricate customer billing needs, contract modifications, invoice disputes, credits, reconciliations, and billing exceptions.

• Proven experience collaborating with Sales, Client Success, Sales Operations, Revenue Operations, FP&A, Accounting, and technical teams.

• Familiarity with Workday ERP and Salesforce; experience with Looker or another business intelligence tool is advantageous.

• Working knowledge of GAAP, internal controls, and audit support processes.

• High level of initiative, professional judgment, skepticism, and integrity.

• Experience in supporting contract setup, implementation, renewals, amendments, expansions, or terminations, and translating commercial terms into operational billing requirements.

• Ability to coordinate cross-functional implementation handoffs, track open issues to resolution, and validate billing readiness prior to go-live.

🏝️ Benefits

• Remote-first work culture.

• 401(k) savings plan managed through Fidelity.

• Comprehensive medical, vision, and dental insurance options, including disability coverage.

• Paid Time Off (PTO) and Discretionary Time Off (DTO).

• 12 weeks of fully paid parental leave.

• Fertility assistance coverage.

• $25,000 support for surrogacy/adoption.

• Paid leave for unsuccessful treatments, adoption, or pregnancies.

• Work-From-Home reimbursement to facilitate team collaboration in home office environments.