Revenue Operations Systems Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Serve as the internal Product Owner for Salesforce, converting business requirements into user stories, process maps, and acceptance criteria.

• Take ownership of and enhance the complete revenue lifecycle, from marketing acquisition to customer billing.

• Manage the configuration, vendor relations, and strategic roadmaps for Salesforce, Marketo, Stripe, and Cvent/iCapture.

• Supervise inbound Fivetran data pipelines that import product usage and customer intent metrics into Salesforce.

• Collaborate with Sales, Marketing, Client Support, and Finance leadership to identify workflow bottlenecks and design scalable solutions.

• Handle contract renewals and coordinate with external customer success managers.

• Keep track of vendor feature releases and assess their value to the organization.

• Set and uphold data governance and hygiene standards across revenue systems.

• Coordinate and implement significant revenue system deployments and integrations.

• Work alongside Business Intelligence to align revenue operations data with the data warehouse.

• Develop and deliver enablement programs, documentation, and training resources.

• Monitor system health, API limits, and integration syncs, proactively addressing any data discrepancies.

• Travel up to 10% for quarterly departmental meetings and/or crucial stakeholder engagements.

• Perform additional duties as assigned.

⛳️ Requirements

• BA/BS in Business Administration, Management Information Systems, Finance, or a related field is required.

• At least 5 years of progressive experience in revenue operations, sales operations, or business systems management is required.

• Minimum of 2 years of experience in project management, guiding technical execution, or mentoring team members is required.

• Salesforce Certified Administrator certification is mandatory.

• Marketo Certified Expert certification is preferred.

• Exceptional time management and organizational abilities.

• Strong verbal and written communication skills, including the ability to translate complex technical concepts into clear business requirements.

• Proficient presentation and public speaking skills.

• Capability to manage a high volume of work and thrive in a fast-paced environment with tight deadlines.

• Self-motivated and self-directed, with a strong attention to detail.

• Strong analytical mindset with a foundational understanding of SaaS business metrics.

• Proficiency in using computers, business phones, office software, video conferencing, and programs like Google Workplace.

• Extensive experience with Salesforce and Marketo.

• Familiarity with Stripe.

• Experience with Cvent or similar event management software.

• Experience using Fivetran, Salesforce Data Cloud, or comparable ETL software.

• Experience working in an office environment.

• Exceptional teamwork skills.

• Ability to perform essential job functions with or without accommodation.

• Must be a resident of California.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance coverage.

• Generous paid time off, including PTO, sick leave, volunteer days, and paid holidays.

• 401(k) plan with company matching.

• Tuition reimbursement program.

• Employee Assistance Program and legal assistance benefit.

• Company-sponsored annual charitable donation in your name.

• Employee recognition program.

• Remote work arrangements.

• Up to 10% travel for quarterly departmental meetings and/or key stakeholder interactions.