Revenue Operations Systems Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of Salesforce, encompassing user setup, permissions, configuration, and continuous enhancement.

• Oversee Salesforce and its associated applications.

• Collaborate with Customer Success, Renewals, Professional Services, and Sales to convert business challenges into system solutions.

• Lead system initiatives, including CPQ deployment and the development of the Customer SQL framework.

• Resolve tickets to support Sales and Customer Success teams.

• Assess and troubleshoot Salesforce Flows and automations.

• Identify opportunities for integration enhancements.

• Streamline post-sales processes in conjunction with Customer Success and Professional Services leadership.

• Leverage AI tools to validate formulas, verify automations, and perform repetitive tasks efficiently.

⛳️ Requirements

• Possession of a current Salesforce Administrator certification.

• Proven experience in supporting Salesforce within a high-growth technology environment.

• Significant experience in customer operations.

• Knowledge of supporting Customer teams focused on renewals and retention.

• Certification as a Salesforce Admin.

• Regular utilization of AI tools such as Claude, Gemini, or ChatGPT.

• Capability to communicate system changes to non-technical stakeholders clearly.

🏝️ Benefits

• Employee Stock Options.

• 25 days of annual leave.

• Enhanced parental leave, accessible globally.

• 401(k) retirement plan.

• Health, disability, and life insurance.

• Annual learning budget.

• Fully remote work within Eastern US time zone hours.