Manager, Revenue & Billing Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage billing operations, accounts receivable, and revenue recognition.

• Lead, mentor, and develop the Billing Analyst team.

• Act as an escalation point for intricate billing inquiries, disputes, and operational issues.

• Promote accountability, collaboration, and ongoing improvement in billing and accounts receivable.

• Oversee the complete billing cycle to guarantee timely, precise, and contract-compliant invoicing.

• Monitor and reconcile billing data while addressing discrepancies with the Billing Specialist.

• Establish quality controls to reduce errors and enhance efficiency.

• Document billing requirements for new clients, products, and services in collaboration with cross-functional partners.

• Manage accounts receivable, encompassing aging reports, collections, and cash application.

• Set and enforce accounts receivable policies regarding credit, collections, and escalation.

• Work with Sales and Client Success teams to resolve payment-related issues.

• Provide reporting and analysis on accounts receivable metrics, cash flow, and collection performance.

• Ensure revenue recognition is in compliance with accounting standards and company policies.

• Assist Finance with month-end close processes, reconciliations, and reporting.

• Analyze billing, accounts receivable, and revenue trends to pinpoint risks, variances, and optimization opportunities.

• Utilize AI-assisted analysis to detect patterns, anomalies, and optimization prospects.

• Assess and implement AI solutions for process automation, control enhancement, and operational efficiency.

• Support audits and compliance by preparing necessary documentation.

• Drive process improvements, automation, and system enhancements for scalability.

• Establish and monitor key performance indicators (KPIs) for billing accuracy, collections, timeliness, and revenue realization.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

• CPA or MBA is a plus.

• Over 5 years of progressive experience in billing, accounts receivable, or revenue management.

• A minimum of 2 years in a supervisory or management position.

• Strong understanding of billing systems, accounts receivable management, revenue recognition principles, and GAAP compliance.

• Experience with invoicing and collections for complex contracts, including subscription, usage-based, or service-based models.

• Exceptional analytical, problem-solving, and communication abilities.

• Strong attention to detail with an understanding of process optimization and scalability.

• Proficiency in accounting and billing software such as NetSuite, QuickBooks, or equivalent.

• Skilled in Excel/Google Sheets.

• Comfortable utilizing AI tools such as ChatGPT and Claude for data analysis, documentation, and problem-solving.

• Data literate with the ability to assess AI-generated insights.

• Open to AI-assisted automation within billing and accounts receivable workflows.

• Preference for candidates who can work during core business hours aligned with Central Time (CT).

• Required to disclose whether visa sponsorship is necessary now or in the future.

🏝️ Benefits

• Medical, Dental, and Vision plans.

• Flexible Spending/Health Savings Accounts.

• Flexible PTO.

• 401(k) with Company Match.

• Life Insurance.

• Pet insurance.

• Company values of Autonomy, Competence, and Belonging.

• Fully remote work arrangement.