Revenue Operations Specialist, International

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Manage deal desk and renewal operations for Anomali's international business across EMEA, META, and APAC.

• Create and update quotes, facilitate discount and non-standard term approvals, and compile order packages.

• Confirm purchase orders and bookings prior to their recording.

• Process orders from resellers and distributors along with the necessary documentation.

• Ensure the quote-to-cash process runs smoothly during quarter-end.

• Handle quoting and managed service provider structures involving multiple currencies and entities.

• Maintain the ongoing renewal book for designated regions.

• Develop renewal, uplift, and co-termination quotes and order packages.

• Report on gross and net retention while identifying renewal risks early.

• Coordinate master service agreements, reseller agreements, and customer security and procurement questionnaires with Legal, Finance, and customers.

• Oversee Salesforce data quality, account and territory management, ownership changes, opportunity hygiene, stage entry, and next-step discipline.

• Create, maintain, and retire regional reports and dashboards.

• Assist sellers, sales engineers, and technical account managers with CRM inquiries.

• Generate weekly pipeline and forecast insights from source records and reconcile totals.

• Monitor pipeline coverage, deal aging, stage conversion, and win/loss analysis.

• Identify forecast ambiguities and quantify weekly restatements.

• Provide support for partner portal operations, such as deal registrations, onboarding, and access management.

• Maintain identifiable revenue data sourced from partners and influenced by them.

• Issue organization IDs and license keys, enable or extend test instances, and initiate activation tickets.

• Follow up on partner order documentation to ensure customer access is granted on the approval day.

• Deliver same-day turnaround on international quotes and order packages, provide accurate forecast and pipeline data, early visibility on renewal risks, timely contract and procurement processing, and rapid provisioning.

⛳️ Requirements

• Minimum of 3 years in sales operations, revenue operations, deal desk, or renewals operations at a B2B software company, demonstrating real ownership rather than just task execution.

• Daily proficiency in Salesforce, including reports and dashboards, data loads, territory and ownership management, and opportunity oversight.

• Advanced skills in Excel.

• Understanding of quote-to-cash processes, including quote creation, approval routing, order forms, and validation of purchase orders and bookings.

• Familiarity with contracts, including master service agreements, order forms, reseller agreements, security, and procurement questionnaires.

• Knowledge of SaaS commercial metrics: ACV, TCV, ARR, bookings against revenue, available to renew, gross, and net retention.

• Proven ability to identify errors in others' data before it reaches a leadership audience.

• Fluent in English.

• Based in and authorized to work in Dubai.

• Ability to cover the APAC afternoon, the entire META and EMEA workday, and late-day overlap with US Pacific time for handover purposes.

• Proficiency in Arabic, a European, or an Asian language is a plus.

• SQL skills are beneficial but not mandatory.

• Experience in enterprise security, infrastructure software, or other technically complex categories is preferred but not required.

• Familiarity with public sector procurement in the Gulf or APAC is preferred but not required.

• Experience with channel-led selling through distributors, resellers, and managed service providers is preferred but not required.

• Background in CPQ, partner relationship management, customer success platforms, or conversation intelligence tools is preferred but not required.

• Experience in a company where the revenue operations function was still developing is preferred but not required.

🏝️ Benefits

• Eligibility for benefits.

• Potential for bonus eligibility.

• Possibility of equity eligibility.

• Commitment to equal opportunity employment.

• Reasonable accommodations for applicants with disabilities.

• Occasional travel within the regions for quarter-end support, team meetings, and partner events.