Revenue Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete commission and compensation processes, which include monthly and quarterly payout calculations, target-setting cycles, drafting of compensation plans, and evaluating and vetting compensation-plan tools.

• Manage the SPIFF program operations, auditing submissions for eligibility, coordinating missing requirements, overseeing approval routing, and tracking program budgets.

• Create and maintain Business Requirements Documents for GTM tools, enhancements, and workflow modifications.

• Act as the functional liaison between end users and the Revenue Operations engineering team.

• Organize the Notion sprint board by maintaining status updates, triaging the backlog, advancing tasks, flagging rollovers and blockers, and aligning stakeholders on a bi-weekly basis.

• Administer vendor contracts and software licenses, confirm invoices, route them to Accounts Payable, manage renewals and negotiations, and keep track of license counts.

• Generate recurring reporting deliverables, such as weekly KPI summaries and inputs for board presentations.

• Assist with attribution audits, hierarchy updates, resolving duplicate records, and handling ad-hoc data requests across Salesforce, Metabase, and Snowflake.

• Manage an operational portfolio that encompasses compensation, program governance, systems administration, and cross-functional project initiatives.

⛳️ Requirements

• Minimum of 4 years of experience in Revenue Operations, Sales Operations, or GTM Operations.

• Proven experience in administering commission or compensation calculations with a strict no-error policy on pay-sensitive tasks.

• Strong communication and documentation skills.

• Capability to translate discussions with stakeholders into clear BRDs, ROE documents, or process specifications with minimal editing.

• Experience with Salesforce is mandatory.

• Proficient in CRM and analytics tools such as Metabase or equivalent.

• Familiarity with Claude or ChatGPT.

• Proficient in spreadsheet-heavy workflows.

• Comfortable navigating unfamiliar tools.

• Program management skills with the ability to manage multiple recurring workstreams simultaneously.

• Competent in maintaining sprint boards and proactively identifying issues.

• Ability to transition between strategic program design and routine administrative tasks.

• Skill in building credibility with front-line representatives, sales leaders, and cross-functional partners.

• Legally authorized to work in the United States.

• Bonus: experience with SPIFF or the creation and administration of incentive programs.

• Bonus: knowledge of advanced Salesforce functionalities, including duplicate settings, territories, and custom reports.

• Bonus: experience in crafting BRDs or functional specifications for engineering or development teams.

• Bonus: generalist experience in a lean operations function with a broad and undefined scope.

🏝️ Benefits

• Equity compensation.

• Comprehensive health, dental, and vision benefits.

• 401K plan.

• Remote-friendly work environment.

• High-growth, mission-driven workplace.

• Executive-level visibility.

• Opportunity to forge relationships across sales leadership, front-line teams, GTM engineering, and Strategy & Operations.