Revenue Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of daily Amazon channel operations, ensuring catalog integrity, maintaining listings, updating content, and managing cases.

• Lead the planning and execution of promotions across Amazon and third-party marketplaces.

• Monitor inventory health and collaborate with the Supply Chain on demand planning inputs.

• Drive the operational launch of new marketplace channels from onboarding to go-live.

• Ensure product listing quality across third-party marketplace platforms.

• Identify and implement enhancements to listings and fulfillment workflows.

• Manage MAP compliance and oversee programs for unauthorized reseller enforcement.

• Oversee Trackstreet and internal monitoring tools, maintain enforcement logs, and report on compliance trends.

• Lead outreach and remediation efforts with sellers, escalating to legal or platform partners as necessary.

• Develop and maintain standard operating procedures (SOPs) for MAP and reseller enforcement, as well as escalation frameworks.

• Execute onboarding for retail partners, including item setup, retailer vendor portals, and tracking purchase orders.

• Maintain records for retailer portals, item catalogs, and compliance documentation.

• Coordinate with Sales, Operations, Marketing, and Supply Chain for retail execution.

• Act as the operational point of contact for inquiries from retailer and wholesale partners.

• Build the operational infrastructure for Pendulum's Healthcare Practitioner channel.

• Design workflows for HCP order management, partner onboarding, and sales support documentation.

• Coordinate with Finance, Supply Chain, and Marketing regarding HCP operational needs.

• Identify operational gaps and bottlenecks in HCP and develop scalable solutions.

• Create and maintain SOPs and enablement resources for HCP operations.

• Ensure reliable operation of Amazon, marketplace, retail, HCP, and MAP functions with proactive issue resolution and timely reporting.

• Report directly to the Sr. Director of Revenue Operations.

⛳️ Requirements

• 2–4 years of experience in revenue operations, e-commerce operations, marketplace management, or a similar multi-channel operations role.

• Demonstrated experience with Amazon Seller Central or Vendor Central, including catalog management, advertising programs, and performance reporting.

• Proficiency in Excel and Google Sheets is required.

• Proven track record of building and managing cross-functional workflows, SOPs, and operational infrastructure in a fast-growing environment.

• Excellent project management skills, with the ability to handle multiple complex workstreams simultaneously and drive them to completion.

• Strong written and verbal communication skills; comfortable coordinating across Finance, Marketing, Supply Chain, Sales, and external partners.

• Familiarity with MAP enforcement tools (e.g., Trackstreet) and programs for unauthorized sellers.

• Understanding of EDI systems, vendor portals, and onboarding workflows for retail partners.

• Experience in supporting or building operational infrastructure for a B2B or HCP/medical sales channel.

• Background in consumer health, wellness, or CPG industries.

• Knowledge of cold-chain or refrigerated product logistics.

🏝️ Benefits

• Medical, Dental, and Vision coverage.

• Commuter Benefits.

• Life & STD Insurance.

• Company match on 401(k).

• Flexible Time Off (FTO).

• Equity.