Revenue Operations Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop and execute revenue operations strategies, tools, and projects aimed at enhancing sales and revenue growth.

• Design and facilitate onboarding and training initiatives.

• Oversee the revenue operations playbook and technology stack, which includes vendor management, access control, setup, and data integrity.

• Maintain detailed customer data and analyze market intelligence regarding deal successes and failures.

• Formulate strategies that address customer challenges while driving revenue growth.

• Collaborate with various departments to align go-to-market strategies and optimize processes.

• Work closely with leadership on market expansion strategies and represent the company at conferences and events.

• Enable revenue targets through efficient workflows, territory and lead assignments, call lists, and cross-functional operations.

• Validate deals, manage commission submissions, and streamline revenue-generating processes.

• Organize event logistics, operational workflows, and annual customer renewals.

• Prepare and distribute reports on quotas, pipelines, churn, retention, and overall performance.

• Cultivate a values-driven, inclusive work environment and take ownership of team performance, growth, and retention.

• Collaborate with Finance on budget matters and the selection and processing of vendors.

• Ensure adherence to company policies, legal standards, and information security protocols.

• Work with leaders and external stakeholders on organizational goals, projects, resources, documentation, and updates.

• Continuously enhance workflows, tools, policies, and processes through AI and automation.

• Stay informed on industry trends, market conditions, regulatory changes, and best practices.

• Travel as necessary to represent the organization and support team initiatives.

⛳️ Requirements

• 3–5+ years of experience in Revenue Operations, Sales Operations, or a similar role supporting fast-paced sales or revenue-generating teams.

• Demonstrated ability to design and implement strategies, workflows, and processes that align with organizational goals.

• Proficient user of HubSpot CRM, Pandadoc, Slack, Google Suite, Microsoft Excel, and other essential platforms.

• Experience in managing vendor relationships, troubleshooting issues, and ensuring data integrity.

• Proven history of creating reports or dashboards for SaaS companies.

• Familiarity with BI tools such as Tableau, Power BI, or comparable platforms.

• Ability to gather, analyze, and report on performance metrics.

• A track record of enhancing workflows, tools, and processes through automation and innovation.

• Skilled in assigning territories and leads, generating call lists, validating deals, and assisting with event logistics.

• Capable of creating and delivering onboarding and ongoing training programs.

• Exceptional interpersonal and communication skills for effective cross-functional collaboration.

• Experience in team management, including recruitment, retention, and talent development.

• Dedication to fostering a safe, respectful, diverse, equitable, and inclusive workplace.

• A degree in business, operations, or a related field is preferred but not mandatory.

🏝️ Benefits

• Values-driven culture recognized as Canada’s Most Admired Culture for 2023 and 2024.

• Comprehensive Extended Health Benefits.

• $600 Annual Lifestyle Spending Account.

• 9 mental health/sick days.

• Paid Volunteer Time Off.

• Group RRSP/TFSA Retirement Savings Match.

• Paid Time Off.

• Monthly Work from Home Stipend.

• Employee Stock Option Plan.

• $1,000 Annual Learning Budget.

• Remote-first work environment.

• "Work from (Almost) Anywhere" policy.

• Non-cash rewards.