Revenue Operations Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Propel profitable growth by establishing scalable full-cycle Marketing and Sales Operations processes.

• Act as the Subject Matter Expert and primary contact for Pardot and Salesforce inquiries and issues.

• Coordinate digital marketing acquisition and nurturing initiatives alongside Demand and Lead Generation.

• Develop and manage user access profiles and permissions, including account access, SSO, two-factor authentication, IP whitelisting, record ownership, and access deactivation.

• Create and uphold reporting and dashboards that capture Marketing and Sales metrics, effectiveness, and business impact.

• Analyze Marketing and Sales data while providing optimization recommendations.

• Ensure precise data entry into Salesforce and integrated systems.

• Prepare data files and upload information into Salesforce using Data Loader and third-party tools.

• Implement new system functionalities, including custom objects, formulas, triggers, and workflows.

• Design training materials and instruct users on how to create or modify reports.

• Troubleshoot email campaigns, workflows, approval processes, and autoresponders.

• Oversee and maintain data quality, list upkeep, and new data acquisitions.

• Assess technologies and add-on applications to enhance marketing team performance.

• Standardize, streamline, and automate collaboration processes among employees.

• Educate Marketing and Sales teams on CRM and MarTech platform functionalities and processes.

• Supervise the implementation and deployment of Salesforce modules, including Einstein Analytics Plus.

• Manage Kenco’s third-party Salesforce Managed Services Provider.

• Execute other relevant duties as assigned.

⛳️ Requirements

• Bachelor’s degree in Business, Marketing, or a related field, or equivalent work experience is required.

• Equivalent work experience is defined as one year of professional experience for each year of college specified.

• 6 - 8 years of experience as an administrator of a system within Sales and Marketing is required; specific Salesforce experience is preferred.

• Salesforce.com Admin (ADM201 and ADM211) certification is preferred.

• Proficient in Marketing Automation Software, ideally Pardot.

• Capability to convert business needs into suitable requirements and support those processes to meet end-user satisfaction.

• Ability to create and document workflows, custom views, formula fields, and other intermediate complexity content.

• Strong analytical skills, with the ability to derive insights and intelligence from marketing data.

• Competence in understanding, assessing, and implementing lead scoring, lead nurturing, segmentation, personalization, and other lead/customer management practices.

• Excellent verbal and written communication skills are essential.

• Must be adept at analyzing data, building reports, and making strategic recommendations based on data and trends.

• Proficient in the Microsoft Office Suite is required.

• Ability to work with data integration; experience with Pardot, LinkedIn Navigator, ZoomInfo, and/or Dun and Bradstreet (D&B) is preferred.

• Strong attention to detail and self-motivated.

• Position is expected to involve travel of approximately 25% or less.

• A passport is not mandatory but is recommended.

🏝️ Benefits

• Medical insurance, including HSA, HRA, and FSA accounts.

• Supplemental insurance options including critical illness, hospital indemnity, and accidental injury.

• Dental Insurance.

• Vision Insurance.

• Basic Life and Supplemental Life Insurance.

• Short Term and Long Term Disability coverage.

• Paid Parental Leave.

• 401(k) retirement plan.

• Paid Time Off of approximately 2 weeks (accrual starts on Day 1 of employment).

• Employer Paid Holidays - 10 days.