Revenue Operations Manager

This is a fully remote position, open to applicants in United Kingdom, +6 more countries.

📋 Description

• Enhance the customer lifecycle by managing processes and transitions among Marketing, Sales, and Customer Success, encompassing lead progression, nurturing, onboarding, and renewal.

• Define clear ownership and oversee the operational process related to the target account list.

• Facilitate the transition of HubSpot from the external agency, document its configuration, and empower Marketing to handle daily operations.

• Establish standards for campaign tracking, taxonomy, integrations, and data quality, collaborating with Marketing on the HubSpot roadmap.

• Specify reporting needs for Marketing and Customer Success, collaborating with Decision Intelligence on analytics and source-of-truth data.

• Collaborate with Finance to align operational workflows and revenue tracking with business requirements.

• Maintain Revenue Operations documentation, SOPs, and playbooks.

• Educate teams on processes and systems, utilizing AI tools to enhance workflows and efficiency.

⛳️ Requirements

• 3–5 years of experience in Revenue Operations, Sales Operations, GTM Operations, or a related Marketing Operations role within a SaaS, EdTech, subscription, or technology company.

• Comprehensive understanding of the collaboration among Marketing, Sales, and Customer Success across acquisition, conversion, retention, and expansion.

• Hands-on experience with HubSpot and/or Salesforce, including workflows, configurations, and data management.

• Proven experience in optimizing cross-functional processes and translating business needs into clear operational requirements.

• Excellent communication and stakeholder management skills, with the ability to challenge assumptions and influence without formal authority.

• Proficient in working with dashboards and reporting, validating data, and identifying the information needed for decision-making by teams.

• Capability to create clear and actionable documentation and promote the adoption of new processes and systems.

• Familiarity with HubSpot Marketing Hub, marketing automation, or lead lifecycle management.

• Knowledgeable in campaign taxonomy, UTM tracking, attribution, integrations, or data enrichment.

• Experience managing technical handovers from external agencies or vendors.

• Familiarity with SQL, data warehouses, or business intelligence tools.

• Experience utilizing AI to enhance documentation, training, or workflow automation.

• Background in commercial or financial analysis, particularly within a subscription-based business.

🏝️ Benefits

• Complimentary breakfast, snacks, and fresh fruit at centrally located offices.

• Two free lunches per week at the office.

• Excellent Private Health Insurance plan.

• Flexible working hours.

• Hybrid and remote work options available.

• Team lunches, Thursday social events, quarterly team gatherings, and company-wide events.