Revenue Operations Manager

This is a fully remote position, open to applicants in United Kingdom, +6 more countries.

📋 Description

• Integrate Marketing, Sales, and Customer Success throughout the customer journey.

• Take ownership of processes and transitions from lead generation and pipeline development through onboarding, renewal, and expansion.

• Enhance lead progression, nurturing, onboarding, and renewal processes.

• Define clear ownership and manage the operational process related to the target account list.

• Oversee the transfer of HubSpot from the external agency.

• Document HubSpot configuration and empower Marketing to handle daily operations.

• Establish standards for campaign tracking, taxonomy, integrations, and data quality.

• Collaborate with Marketing on the HubSpot development roadmap.

• Specify reporting requirements for both Marketing and Customer Success.

• Work alongside Decision Intelligence on analytics and authoritative data sources.

• Collaborate with Finance to align operational workflows and revenue tracking with business objectives.

• Manage Revenue Operations documentation, standard operating procedures (SOPs), and playbooks.

• Train teams on established processes and systems.

• Utilize AI tools to enhance workflows and operational efficiency.

• Transform business requirements into structured processes and drive their implementation and acceptance.

⛳️ Requirements

• 3–5 years of experience in Revenue Operations, Sales Operations, GTM Operations, or a similar Marketing Operations role within a SaaS, EdTech, subscription, or technology environment.

• Comprehensive understanding of the collaborative dynamics between Marketing, Sales, and Customer Success in terms of acquisition, conversion, retention, and expansion.

• Hands-on experience with HubSpot and/or Salesforce, encompassing workflows, configurations, and data flows.

• Proven ability to enhance cross-functional processes and translate business needs into clear operational requirements.

• Excellent communication and stakeholder management abilities, with confidence to challenge assumptions and influence without formal authority.

• Proficiency in working with dashboards and reporting, including data validation and identifying the information teams require for decision-making.

• Capability to produce clear, practical documentation and facilitate the adoption of new processes and systems.

• Familiarity with HubSpot Marketing Hub, marketing automation, or lead lifecycle management.

• Understanding of campaign taxonomy, UTM tracking, attribution, integrations, or data enrichment.

• Experience overseeing a technical handover from an external agency or vendor.

• Knowledge of SQL, data warehouses, or business intelligence tools.

• Experience leveraging AI to enhance documentation, training, or workflow automation.

• Background in commercial or financial analysis, particularly within a subscription-based business model.

🏝️ Benefits

• Complimentary breakfast, snacks, and fresh fruit at centrally located offices.

• Two free lunches per week at the office.

• Private Health Insurance scheme.

• Flexible working hours.

• Hybrid and remote working model.

• Team lunches, Thursday social events, quarterly team gatherings, and company celebrations.