Revenue Operations Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the RevOps systems roadmap by defining priorities, making build/buy/defer decisions, and aligning stakeholders on sequencing.

• Lead intricate cross-functional programs, encompassing system migrations, integrations, and automation projects, from initial scoping to adoption and measurement.

• Develop and sustain dashboards, reporting, and analytics to assess customer satisfaction, account health, tool adoption, and utilization across the revenue organization.

• Create account-level reports detailing tool and workflow usage, adoption strengths, weaknesses, and suggested improvement actions.

• Transform usage and performance data into actionable insights, practical recommendations, enablement, and operational guidance for Sales, CS, and GTM leadership.

• Act as the technical owner of core GTM tools, including Gainsight, while designing scalable architecture, data models, and workflows.

• Establish and uphold data quality standards, overseeing the reporting layer utilized by GTM leadership.

• Develop presentation-ready narratives that clarify queries, reports, dashboards, and recommended actions for both technical and non-technical audiences.

• Collaborate with Sales, CS, Finance, and Product leadership as a strategic business advisor.

• Convert ambiguous business challenges into systematic and process-driven solutions.

• Set operational standards for issue intake, triage, and system reliability.

• Address recurring failure modes at their source.

• Mentor junior team members and cross-functional partners.

• Identify opportunities, advocate for them, and drive them to resolution.

⛳️ Requirements

• Gainsight Certification - Level 2 (required baseline).

• Familiarity with Matrix Data Architecture, MDA objects, Data Designer, and Rules Engine.

• Proven experience in designing and configuring health scorecards, playbooks, CTAs, and Success Plans from the ground up.

• Experience with Journey Orchestrator programs, surveys, and email templates.

• Background in building reports and dashboards for CS leadership and executive-level insights.

• Experience managing Salesforce-Gainsight integration and data synchronization.

• Over 5 years of experience in revenue operations, sales operations, business systems, or a closely related field, including significant ownership of GTM systems.

• Extensive hands-on expertise with Salesforce, including data management, dashboards, reports, workflows, analyses, and operational insights.

• Familiarity with adjacent GTM tools such as CS platforms, CPQ, engagement tools, and business intelligence.

• Experience in designing and implementing systems rather than merely maintaining inherited ones.

• Strong analytical skills with the ability to define metrics, conduct analyses, and support conclusions.

• Capability to shift between comprehensive analytics and consultative partnerships with Sales stakeholders.

• Proven ability to translate complex data, queries, and system behaviors into succinct business recommendations and executive-ready presentations.

• Demonstrated history of leading cross-functional programs to completion without formal authority.

• Ability to prioritize effectively in ambiguous circumstances.

• Clear and credible communication with senior stakeholders, translating technical constraints into business language.

• Skill in identifying patterns in tool usage, codifying best practices, and enhancing adoption.

• Commitment to durable solutions and high-quality standards for managed systems.

• Must maintain work authorization throughout employment without employer sponsorship, training plans, or attestations.

• Immigration sponsorship is not available.

🏝️ Benefits

• Medical / Dental / Vision / Disability / Life Insurance.

• High Deductible Health Plan with an option for a Health Savings Account (HSA).

• Flexible Spending Account (FSA).

• Access to coaches and therapists through Modern Health's platform.

• Flexible Time Off.

• Company-wide Collective Pause Days.

• Parental Leave Policy.

• Family Forming Benefit through Carrot.

• Family Assistance Benefit through UrbanSitter.

• Professional Development Stipend.

• 401k.

• Financial Planning Benefit through Origin.

• Annual Wellness Stipend.

• New Hire Stipend to assist with work-from-home setup costs.

• ModSquad Community: Virtual events such as active ERGs, holiday-themed activities, team-building events, and more.

• Monthly Cell Phone Reimbursement.

• Full-time employees are eligible for Modern Health's equity program.