Revenue Operations Analyst

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee the complete Deal Desk operations, which includes support for deal structuring, approvals, review of non-standard terms, and quote-to-cash transitions.

• Manage, enhance, audit, document, and report on processes related to license entitlements and provisioning.

• Offer entitlement-related support to sales and address access-related issues.

• Develop and refine AI-driven dashboards and reports utilizing GTM and analytics tools.

• Identify and execute opportunities for AI and automation within CRM and GTM/analytics workflows.

• Analyze data to identify trends and discrepancies, monitor KPIs, and contribute to ongoing improvements.

• Assist Alliances with partner lifecycle operations, ensuring partner data quality, reporting, and consistent operational processes.

• Manage territory administration and oversee Salesforce data, Flows, and automation tasks.

• Facilitate the onboarding and offboarding of sales representatives.

• Manage the Sales Support queue, address requests, and automate recurring request types.

• Document processes while adhering to governance standards.

⛳️ Requirements

• A Bachelor's degree in Business, Finance, Information Technology, or a related discipline, or an equivalent level of practical experience.

• A minimum of 3 years’ experience in revenue/sales operations, deal desk, or entitlement management, ideally within the cybersecurity or SaaS industries.

• Practical experience with Salesforce administration (Flows, automation, data governance); experience with Claude is highly desirable.

• A genuine interest in and proven experience utilizing AI tools to enhance operational workflows and reporting.

• Strong proficiency in data analysis and business intelligence tools such as Databricks, Excel/Sheets, SQL, Tableau, or similar.

• Exceptional problem-solving capabilities with meticulous attention to detail and a focus on customer satisfaction.

• Excellent communication skills with the ability to collaborate effectively across Sales, Alliances, and Customer Success teams.

🏝️ Benefits

• Flexible and remote-friendly work options

• Competitive salary package

• 401(k) with Employer Contribution

• Health, Vision, and Dental Insurance

• Health Savings Account (HSA) available with Employer Contribution

• Employer Paid Life, Short-term, and Long-term Disability Insurance

• Generous PTO Plan and 16 paid holidays per year

• Retirement Savings Plan with Employer Contribution

• Employer Provided Private Health Insurance and Healthcare Cashplan

• Employer Paid Life Insurance, Income Replacement, and Critical Illness Protection

• Employee Assistance Program

• 25 days annual accrued holiday plus 8 paid bank holidays and a paid company shutdown during winter holidays