Principal Revenue Operations Systems Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Redesign and enhance global Deal Desk coverage, particularly during US and North American business hours

• Evaluate Deal Desk request volume, response times, escalation paths, handoffs, ownership, SLAs, and backup coverage

• Create a structured intake and triage process for deal structuring, pricing approvals, non-standard terms, and quote-to-close escalations

• Design and implement automation and AI agents for routine pricing approvals, contract routing, and repetitive Deal Desk tasks

• Establish approval matrices and streamline quote-to-cash handoffs with Sales, Finance, Legal, and Customer Success

• Optimize DealHub and HubSpot configurations, approval workflows, routing rules, and Deal Desk reporting

• Review sales workflows and automate or delegate repetitive administrative tasks through systems and AI

• Document coverage models in playbooks and SOPs while establishing cross-training protocols

• Monitor Deal Desk performance metrics and leverage them for ongoing improvement

• Manage intake, requirements gathering, scoping, and prioritization for GTM systems requests

• Maintain an inventory of revenue systems projects, detailing status, owners, dependencies, and business impact

• Execute projects from start to finish, including requirements, specifications, timelines, testing, rollout, and change management

• Provide stakeholders and leadership with visibility into project status, capacity, priorities, and trade-offs

• Develop, test, and deploy AI agents and AI-enabled workflows across GTM functions

• Evaluate LLM platforms, agent frameworks, and integration standards

• Maintain an AI build catalog and establish documentation, testing, monitoring, and governance standards

• Oversee the GTM SaaS stack, including inventory, ownership, renewals, license utilization, and integration mapping

• Lead or assist with GTM tool implementations and integrations

• Identify overlaps in tools, underutilization, and opportunities for consolidation

• Collaborate with IT, Security, and Finance on vendor assessments, security reviews, and procurement processes

• Maintain system role matrices and provisioning/deprovisioning procedures

• Conduct periodic access reviews to meet security, compliance, and audit requirements

• Administer HubSpot and DealHub configurations, workflows, properties, automation, and user management

• Ensure data integrity through data models, validation rules, and data hygiene

• Manage enhancements, troubleshoot issues, support revenue users, and maintain system documentation and change logs

⛳️ Requirements

• 10+ years of relevant experience in revenue systems, revenue operations, business systems, or GTM operations, preferably in B2B SaaS

• Proven success in leading complex implementations and integrations across CRM, CPQ, and related GTM systems

• Extensive hands-on experience administering revenue systems; experience with HubSpot and DealHub is highly preferred

• Practical, up-to-date experience in building AI agents and AI-enabled workflows for business processes

• Exceptional requirements gathering skills with the ability to translate business needs into clear technical specifications

• Strong project management capabilities across multiple concurrent projects, priorities, and stakeholders

• Solid relational data management skills, including data modeling and object relationships; proficiency in SQL is a plus

• Comprehensive understanding of the quote-to-cash lifecycle and Deal Desk operations, including pricing, approvals, contracting, and provisioning

• Ability to cultivate stakeholder relationships across Sales, Marketing, Finance, Legal, Customer Success, and IT, influencing without direct authority

• Strong documentation and process design capabilities

• High attention to detail and a commitment to data integrity, security, and operational rigor

• Familiarity with workflow orchestration and integration platforms such as Workato, Zapier, or n8n is advantageous

• Experience in designing Deal Desk coverage models for distributed or multi-region sales teams is a plus

• Background in developing governance frameworks for AI tools and automations is beneficial

• Experience in managing SaaS vendor relationships, renewals, and license optimization is a plus

• Familiarity with supporting security, SOX, or SOC 2 access controls and audits is beneficial

🏝️ Benefits

• Remote work setup with the flexibility to operate from anywhere in the United States

• Occasional travel to SEON’s other offices

• Equal opportunity employer

• Reasonable adjustments to the recruitment process available upon request