This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Independently create and implement onboarding programs for new employees in the EMEA region, focusing on customer-facing roles.

• Develop onboarding pathways tailored to specific roles across EMEA.

• Manage all aspects of onboarding logistics and schedules from start to finish, tracking the progress of new hires through their ramp-up periods.

• Collect feedback from new hires and their managers to enhance onboarding materials and pacing.

• Take ownership of, build, maintain, and continually improve the EMEA enablement content library.

• Represent the needs of EMEA to the US-based Product Enablement team and adapt US-led training for the EMEA audience.

• Solicit insights from Sales and Customer-facing teams to pinpoint knowledge gaps and identify future training requirements.

• Serve as the main liaison between EMEA Sales, Product, and Customer Success leaders regarding enablement priorities.

• Lead or assist in various projects for the broader Revenue Enablement function as needed.

• Potentially take on EMEA product enablement responsibilities in the future.

⛳️ Requirements

• Over 5 years of experience in sales, customer success, or enablement/training, with a proven track record in onboarding or instructional design within a SaaS environment.

• Strong foundation in adult learning principles and instructional design; formal training experience is preferred.

• Comfortable delivering training both virtually and in-person.

• Excellent written and verbal communication skills.

• Highly organized, detail-oriented, and capable of managing multiple onboarding cohorts and timelines independently.

• Collaborative and adept at working with cross-functional teams and stakeholders across different time zones, effectively representing EMEA's interests.

• Proactive, demonstrating a history of taking full ownership of programs and being evaluated only at critical milestones.