Revenue Cycle Manager

This is a fully remote position, open to applicants in Alabama, +4 more states.

📋 Description

• Lead a team or region focused on revenue cycle management and oversee client relationships.

• Provide leadership by setting expectations, conducting one-on-one meetings, coaching sessions, and performance evaluations.

• Create improvement plans and make timely personnel decisions.

• Evaluate staffing, scheduling, workload distribution, training, and resource needs.

• Collaborate with Human Resources to recruit, interview, select, onboard, train, and develop team members.

• Act as the primary operational contact for designated clients.

• Facilitate regular and ad hoc client meetings, communicate results, address concerns, and manage escalations effectively.

• Deliver reports, data-driven insights, and recommendations on performance, risks, trends, and improvements.

• Supervise posting operations, including cash summaries, payment applications, posting queues, ERA/EFT/ACH enrollment, reconciliations, job coding, Waystar discrepancies, and month-end activities.

• Manage billing operations, including charge entry, claim submission, billing inquiries, rejections, COB errors, billing rules, unbilled cases, forward-to-billing queues, and month-end requirements.

• Direct accounts-receivable activities, including weekly soft closes, RFI escalation, credit-balance resolution, refund processing, and corrective actions.

• Ensure weekly client reporting accurately reflects billing, cash posting, AR, and month-end readiness.

• Monitor KPIs and implement improvements for timely closing, days to bill, AR over 90 days, credit balances, AR productivity and quality, expenses, and RCM Brain queue resolution.

• Collaborate with Revenue Cycle Managers, Client Services leadership, coding, Human Resources, and cross-functional partners.

• Lead performance-improvement initiatives and operational projects while achieving budgeted revenue and expense targets.

• Ensure that team practices adhere to organizational policies and relevant employment laws.

⛳️ Requirements

• High school diploma or GED certification; an AA degree in Management is preferred.

• 3–5 years of management experience, particularly in overseeing a team of individual contributors across all Revenue Cycle functions.

• Proven ability to engage with clients, facilitate client meetings, and manage daily and escalated client issues.

• Experience in ambulatory surgery centers, surgical hospitals, or hospital billing environments.

• Background in forecasting, staffing, scheduling, and workload balancing.

• Demonstrated success in performance management and coaching high-performing teams.

• Experience in interviewing and selecting talent that aligns with team needs.

• Strong customer service orientation.

• Advanced analytical, critical thinking, and problem-solving abilities.

• Effective written and verbal communication skills across all organizational levels.

• Excellent organizational skills with the capability to manage multiple priorities.

• Prior experience in a medical office or call-center environment is strongly preferred.

• Will lead/manage a team of direct reports and clients.

• Must be able to work without H1B sponsorship.

🏝️ Benefits

• Comprehensive benefits package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance.

• Vacation/Sick time.

• 401(k) retirement plan with company match.

• Paid Holidays.

• SIS Cares Day.

• Hybrid or Remote work environment depending on the role.