Retinal Camera Operator – Eye Exam Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Conduct scheduled diabetic eye examinations and retinal screenings for members at provider locations.

• Travel to provider sites and patient residences for pre-arranged eye examination appointments.

• Utilize company-supplied retinal imaging tools and assist in closing eye exam and related quality gaps.

• Complete the training provided by the company on retinal imaging technology and eye examination protocols prior to conducting exams independently.

• Maintain your skills through continuous training as required.

• Oversee a daily schedule of eye exam appointments.

• Confirm appointments in advance with both practices and patients.

• Organize travel arrangements.

• Engage virtually with team members, internal partners, clients, providers, payers, and care teams on days without appointments.

• Foster and uphold strong professional relationships with colleagues, clients, providers, payers, and care teams.

• Carry out additional responsibilities that support quality enhancement, reporting, patient outreach, and customer success.

⛳️ Requirements

• Willingness and capability to travel daily, up to 100%, to provider practices.

• Must reside locally in the Houston, TX area.

• No prior experience in eye examinations or imaging is necessary; comprehensive training and equipment are provided.

• Valid driver's license and dependable transportation required.

• An associate degree or higher in a relevant field.

• A minimum of 1–3 years of experience in a healthcare environment.

• Familiarity with medical terminology, quality metrics, medical billing, or coding.

• Skilled in using Microsoft Excel, PowerPoint, Word, Outlook, Teams, and various healthcare-related systems or applications.

• Excellent verbal and written communication abilities.

• Strong attention to detail and organizational capabilities.

• Capacity to meet strict deadlines.

• Ability to collaborate effectively with management, colleagues, clients, providers, payers, and care teams.

• Proficient in working independently in a remote setting.

• Ability to safeguard PHI, PII, and Guidehealth intellectual property.

• Internet connection suitable for video calls and internal/external systems, with a minimum of 100 Mbps download and 10 Mbps upload speed.

• Certification or licensure as a healthcare professional, such as CMA or LPN, is preferred.

🏝️ Benefits

• Travel time is compensated.

• Company covers mileage and travel expenses related to eye examination visits.

• Medical, Dental, and Vision insurance plans.

• 401(k) plan with a 3% employer match for the employee's 6% contribution.

• Life and Disability insurance provided.

• Options for Voluntary Life insurance.

• Employee Assistance Program (EAP) available.

• Paid time off plans offered.

• Paid parental leave included.

• Resources for learning and development.

• Fully remote work options available.

• Necessary work equipment supplied at no cost.

• Comprehensive training and retinal imaging camera provided by the company.