Retention Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Respond to incoming calls from ExactCare’s current patient base.

• Address general inquiries, process payments, and resolve questions related to claims.

• Manage patient concerns and escalate issues as necessary to retain current patients.

• Conduct outbound calls to former patients to determine if they wish to return to ExactCare.

• Maintain a consistently positive demeanor and adopt a patient-first mindset.

• Stay updated on the products and services offered.

• Reflect AnewHealth’s Core Values in all communications and interactions.

• Carry out additional duties as assigned.

• Work approximately 40 hours per week and be available outside of regular business hours on an as-needed basis.

• Travel may be required for special organizational or departmental events, team meetings, trade shows, conferences, and client engagements.

⛳️ Requirements

• High school diploma or GED is required.

• Must be at least 18 years old.

• A minimum of 1 year of experience in collections activities or customer service is necessary.

• Experience in a high-volume, phone-based environment is preferred.

• Strong attention to detail and accuracy is essential.

• Excellent prioritization and organizational skills are required.

• Ability to utilize multiple software applications is necessary.

• Must be able to maintain a high level of confidentiality on behalf of patients.

• Capability to hear, see, sit, stand, talk, and walk is essential.

• Availability to work extended hours when needed may be required.

• Applicants must have eligibility to work in this country.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• Flexible spending options.

• Company-sponsored life insurance.

• Short-term disability benefits.

• Voluntary benefits available.

• 401(k) retirement plan.

• Paid time off.

• Paid holidays.

• Remote work position.