Client Retention Specialist – FX & CFDs Industry

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Provide exceptional service and assistance to clients via live chat, email, and telephone communication.

• Address customer inquiries by identifying problems, conducting research, and delivering effective solutions.

• Manage and resolve customer complaints and service-related issues in a prompt and professional manner.

• Offer accurate information about the company’s products, services, and operational processes.

• Assist clients with system and technical troubleshooting, login and account-related issues, account administration, and inquiries related to financial or operational support.

• Follow up with clients to ensure that outstanding issues are resolved in a timely manner.

• Execute back-office administrative tasks and maintain precise customer records.

• Ensure that all activities adhere to internal policies and regulatory standards, including KYC, AML, and due diligence protocols.

• Provide insights and suggestions to enhance customer service processes and operational efficiency.

• Refer complex issues to senior management as necessary to guarantee timely resolution.

⛳️ Requirements

• Bachelor's Degree or equivalent relevant work experience.

• Proficient in both English and Bahasa Malaysia (written and spoken).

• Experience in the FX and CFDs industry.

• Strong computer skills and proficiency in commonly used business applications.

• Excellent communication and interpersonal abilities.

• Strong analytical thinking and problem-solving skills.

• High attention to detail and effective organizational capabilities.

• Ability to thrive in a fast-paced and customer-oriented environment.

🏝️ Benefits

• Opportunity to join a dynamic and expanding organization.

• Exposure to the financial services sector and international markets.

• Opportunities for professional development and career advancement.

• A collaborative and supportive workplace culture.

• Competitive salary and benefits package.

• Comprehensive training and ongoing assistance to ensure your success in the role.