Loyalty Specialist

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Oversee and enhance the loyalty program, focusing on promotional strategies, rewards, member engagement activities, program improvements, and performance assessment.

• Create, implement, and sustain loyalty promotions, digital coupons, targeted offers, and incentive plans.

• Design, test, and launch loyalty initiatives within Alpine IQ.

• Confirm discounts, rewards, and customer segmentation prior to implementation.

• Resolve customer account, loyalty, and technical issues in collaboration with customer service and/or the loyalty vendor.

• Keep documentation, training resources, and execution guidelines updated for internal teams and store management.

• Ensure seamless integration across web, app, POS, and in-store systems.

• Administer the loyalty activation calendar and manage timelines and dependencies using Asana.

• Monitor and analyze loyalty performance, providing insights to enhance effectiveness, retention, and sales.

• Assist store leadership with promotional initiatives, training, support, issue resolution, and location-specific performance insights.

• Work alongside the Senior Manager and Director to synchronize execution priorities with departmental strategy and the promotional calendar.

• Keep abreast of industry trends and propose programs, technologies, and best practices.

• Implement discounts, rewards, and incentives accurately and punctually.

• Share performance insights and optimize engagement and conversion metrics.

⛳️ Requirements

• A Bachelor’s degree in Marketing, Communications, Business, or a related field is required.

• 2–4 years of experience in supporting loyalty programs, ideally within retail, CPG, or a regulated industry.

• Practical experience with loyalty programs; familiarity with Alpine IQ is preferred, but similar platforms are acceptable.

• Understanding of performance reporting tools, including Excel and Google Sheets; experience with Power BI is preferred.

• Working knowledge of loyalty analytics and reporting.

• Exceptional organizational and project management abilities with a keen attention to detail.

• Strong written and verbal communication skills, with the capability to collaborate effectively across teams.

• Ability to prioritize multiple tasks simultaneously and adhere to tight deadlines.

🏝️ Benefits

• Full-time position.

• Remote work available within the specified locations (Ann Arbor, MI; St. Louis, MO; or Chicago, IL).