Retention Execution Specialist

This is a fully remote position, open to applicants in Ecuador.

📋 Description

• Execute email and SMS campaigns and flows from development to deployment using Klaviyo.

• Create campaigns within lifecycle marketing platforms.

• Develop customer segments based on established audience logic and approved strategies.

• Schedule campaigns and flows in line with marketing calendars and approved timelines.

• Upload approved creative assets from Figma into Klaviyo utilizing internal tools.

• Prepare campaign materials and generate previews for internal review and client approval.

• Construct recurring reports and assist in tracking execution performance.

• Conduct thorough QA, ensuring the accuracy of links, personalization, dynamic content, segmentation, UTMs, formatting, rendering, and scheduling.

• Address implementation issues and resolve any campaign-related obstacles.

• Collaborate with Retention Strategists, designers, copywriters, and project managers.

• Maintain organization and progression of projects towards launch across multiple active clients.

• Communicate risks, blockers, and changes in priorities effectively.

• Update project management systems and documentation accordingly.

• Engage directly with clients regarding scheduling, review requests, audience confirmations, deployment timing, and minor execution updates.

• Manage multiple campaigns while ensuring speed and precision.

• Identify recurring execution challenges and suggest enhancements to workflows, QA processes, and documentation.

• Standardize repeatable execution steps where appropriate.

• Utilize AI and automation tools responsibly to enhance efficiency and execution quality.

⛳️ Requirements

• 2–5 years of experience in email marketing, SMS marketing, lifecycle marketing, or marketing operations.

• Strong experience in building campaigns, flows, audience segments, and QA processes in Klaviyo or similar lifecycle marketing platforms.

• Excellent attention to detail and organizational abilities.

• Capability to manage multiple priorities at the same time.

• Ability to work efficiently without compromising accuracy.

• Strong written and verbal communication skills in English.

• Problem-solving skills to work independently within defined processes and seek assistance when necessary.

• Comfortable working within structured systems while adjusting to changing priorities.

• Proficient in using Asana, Slack, Google Workspace, and contemporary marketing platforms.

• Interest in leveraging AI and automation to enhance efficiency and execution quality.

• Availability to work standard business hours, 9:00am–5:00pm, in ET, CT, MT, or PT time zones.

🏝️ Benefits

• Fully remote position.

• Equal opportunity employer.

• Reasonable accommodations available for individuals with disabilities.