Retention Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage cancellation requests by addressing issues and retaining customers.

• Evaluate technical feasibility, provide plans, and finalize sales to avert cancellations.

• Review customer account details, payments, plans, and service history.

• Activate or deactivate plans and apply charges on customer accounts.

• Open, document, forward, and conclude service tickets within the system.

• Analyze connection and call logs to aid in resolving customer service inquiries.

• Document tasks and complete internal spreadsheets.

• Access customer routers and perform basic configurations to resolve straightforward technical issues.

⛳️ Requirements

• Excellent communication, organizational, and accountability skills.

• Creative and innovative mindset.

• Proficient in Microsoft Office.

• Completed or currently pursuing higher education in Business Administration, Communications, Sales, or related fields.

• Position available for individuals with disabilities.

• Training schedule: Monday to Friday, from 8:00 a.m. to 12:00 p.m. and from 1:12 p.m. to 6:00 p.m.

• Post-training schedule: Monday to Friday, from 12:00 p.m. to 5:00 p.m. and from 6:00 p.m. to 9:00 p.m., as well as Saturdays from 8:00 a.m. to 12:00 p.m.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Pharmacy benefit.

• Life insurance.

• Transportation allowance.

• Meal allowance.

• Education assistance.

• Complimentary internet service.

• School supplies allowance.

• New parent assistance.

• Unifique Rewards Program – profit-sharing bonus (PPR).

• Five-year service award.

• Psychological support.

• Childcare assistance.

• Assistance for children with disabilities.

• Birthday gift.

• Uniforms and equipment.

• Partner discounts and benefits.

• Discounts on Unifique services.

• Opportunity for remote work.