Retail Operations – Brand Standards Specialist

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Develop and nurture robust relationships with retail fuel and convenience store operators within the designated territory.

• Act as a reliable advisor, assisting customers in enhancing store aesthetics, operations, and overall retail performance.

• Perform site visits, branded image assessments, site evaluations, and facility inspections.

• Offer suggestions to elevate customer experience and operational effectiveness.

• Spot opportunities to boost retailer sales, profitability, and customer loyalty.

• Ensure that retail locations adhere to brand standards and compliance guidelines.

• Support initiatives in merchandising, marketing, promotions, supplier marketing, loyalty programs, and credit card offerings.

• Aid retailers in improving image evaluation scores and site presentation.

• Identify areas for improvement and create action plans in collaboration with retailers.

• Provide insights on retail best practices and market developments.

• Work together with Sales, Operations, Marketing, and supplier partners.

• Monitor retailer progress towards objectives and action plans.

• Maintain precise territory records and reporting.

• Ensure that deadlines and project goals are met.

• Assist retailers in understanding brand requirements, operational standards, and relevant compliance guidelines.

⛳️ Requirements

• 1-3 years of experience in sales, retail operations, customer service, account management, or territory support.

• Strong skills in building relationships and influencing others.

• Outstanding communication and presentation skills.

• Self-driven with the capability to work autonomously.

• Excellent organizational and time management abilities.

• Results-oriented with a dedication to fostering customer success.

• Valid driver's license and willingness to travel within the assigned territory.

• Experience in convenience stores, fuel retail, restaurants, hospitality, or retail management is preferred.

• Prior experience in a field-based role directly interacting with customers is preferred.

• Knowledge of retail merchandising, promotions, customer experience, or brand standards is preferred.

• Experience supporting independently owned businesses is preferred.

• A bachelor's degree is preferred.

• Recent graduates are encouraged to apply.

🏝️ Benefits

• Make a direct impact on the success of retailers.

• Work independently while cultivating strong customer relationships.

• Acquire experience across retail operations, marketing, sales, and business development.

• Join a collaborative team dedicated to helping customers thrive.

• Enjoy a dynamic role where no two days are the same.