Retail Account Manager

This is a fully remote position, open to applicants in Washington.

📋 Description

• Act as a primary contact for clients, Costco teams, and internal stakeholders.

• Establish collaborative relationships with vendor operations and Costco buying teams.

• Assist in managing daily account operations and ongoing business projects.

• Keep records of program agreements, pricing, product details, order status, and planning activities.

• Aid in onboarding new vendors and setting up brands for launch at Costco.

• Create and oversee demand forecasts.

• Track inventory levels and stock status, identify risks, and propose solutions.

• Evaluate sales trends, forecasts, and replenishment needs.

• Help plan for product launches, promotional events, and seasonal programs.

• Assess vendor performance metrics to uncover trends, risks, and growth potentials.

• Perform root cause analyses for operational and performance issues.

• Deliver weekly sell-through reports, analytics, and recommendations to clients.

• Convert data into insights that support business decisions and foster account growth.

• Monitor critical business metrics and relay performance updates.

• Create, maintain, and update items in Costco systems.

• Assist with the launch of new items and ongoing item maintenance.

• Support Syndigo content management and updates to digital product information.

• Facilitate Smarter Sorting registration and program requirements.

• Oversee customer purchase orders and help resolve issues.

• Maintain records for shipping, invoicing, and operations.

• Collaborate with clients and internal teams for effective program execution.

• Identify operational challenges and drive their resolution.

• Collaborate with sales, supply chain, operations, and finance teams.

• Manage stakeholder communication and information exchange.

• Assist with special projects and business initiatives.

⛳️ Requirements

• Bachelor's degree is preferred.

• Experience working with Costco, whether on the retailer or supplier side, is preferred.

• Background in account management, retail operations, supply chain, forecasting, analytics, or related fields is required.

• Experience with consumer packaged goods (CPG) brands is preferred.

• Proven ability to manage multiple priorities and projects in a dynamic environment.

• Strong analytical and problem-solving capabilities.

• Skill in interpreting data, recognizing opportunities, and making recommendations.

• Exceptional written and verbal communication skills.

• Strong organizational and project management abilities.

• Proficient in Microsoft Excel, including sorting/filtering data, pivot tables, and VLOOKUPs.

• Familiarity with Costco systems, processes, and operational requirements is preferred.

• Ability to work independently while effectively collaborating with teams.

• Willingness to travel as required based on client and business needs.

🏝️ Benefits

• Opportunity to travel as required based on client and business needs.

• An inclusive workplace that emphasizes diverse perspectives, belonging, respect, empowerment, trust, and communication.