Restaurant Training Manager – Non-Traditional

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Assist in onboarding new non-traditional franchisees.

• Oversee brand-specific training and offer support during restaurant openings.

• Conduct and facilitate synchronous virtual and in-person training, applying effective adult learning principles.

• Act as an operations expert in restaurant management.

• Coordinate and manage scheduled training sessions both virtually and at certified training restaurants.

• Lead and supervise training sessions in host-certified training locations.

• Ensure consistent implementation and oversight of training for new non-traditional franchisees.

• Offer development opportunities for Certified Training Managers.

• Collaborate with local field teams and host franchisees.

• Provide and document feedback based on learner behavior and performance recommendations.

• Communicate the completion status of classes, indicating pass/fail outcomes.

• Stay updated on training content and any changes.

• Integrate new products, guest service initiatives, processes, and systems into training.

• Collaborate with regional and national training teams on various training initiatives.

• Offer in-store support during new restaurant openings to ensure effective operations.

⛳️ Requirements

• Bachelor’s Degree and/or equivalent experience in restaurant and/or retail management, with a focus on Training, Human Resources, or multi-unit management.

• 5-7 years of experience in restaurant and/or retail Training, Operations, or multi-unit management.

• Excellent facilitation and presentation skills in virtual or in-person environments, including classrooms or restaurant/retail settings.

• Capacity to consult, influence, and coach adult learners effectively.

• Ability to operate independently with minimal supervision.

• Demonstrated self-accountability and autonomy.

• Skilled in building credibility and fostering trusting relationships.

• Proficient in computer applications: Office Suite (Microsoft Word, Excel, and PowerPoint) or equivalent.

• Strong written and verbal communication skills, alongside interpersonal capabilities.

• Innovative problem-solving skills with the ability to think creatively.

• Excellent organizational and planning abilities.

• Strong analytical and problem-solving skills.

• Experience in change management.

• Ability to identify and provide constructive feedback on innovative methods to achieve objectives.

• Capacity to assist in identifying and resolving project-related risks and challenges.

• Willingness to travel approximately 75-90%, including up to 5 nights away from home for training and weekend travel.

🏝️ Benefits

• Approximately 75-90% travel required, including up to 5 nights away from home for training and weekend travel.