Field Enablement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the weekly GTM Enablement session by organizing, creating, hosting, and disseminating recordings, slides, and highlights to the global GTM Slack channel.

• Take ownership of Flockjay programs by developing and assigning courses, assessments, and practical assignments.

• Monitor course completion rates and share leaderboards along with team breakouts with Sales and CS leaders.

• Execute onboarding and ramp-up plans for AEs, SDRs/BDRs, and CSMs.

• Implement internal certification and badging programs that cover HG Insights products and offerings.

• Collaborate with Product Marketing to transform launch materials into talk tracks, demo scripts, objection handling techniques, and battlecards.

• Develop CSM-specific adoption strategies, renewal and expansion dialogue guides, and account guidance documentation.

• Manage the enablement content library, ensuring outdated assets are retired appropriately.

• Provide monthly updates on completion, certification, and ramp metrics, addressing any gaps with leadership.

• Assist with enablement during sales kickoff and other in-person training sessions as required.

• Oversee intern contributions related to field enablement tasks.

• Report directly to Sam Brace, the Director of Field Enablement and Customer Education.

• Work in conjunction with Sales and CS leaders as well as Product Marketing.

⛳️ Requirements

• 3 to 5 years of experience in sales or customer success enablement, preferably within a B2B SaaS or data-driven organization.

• Practical experience with enablement platforms such as Flockjay, Highspot, Seismic, or Mindtickle.

• Proven ability to present confidently in live settings to sales and CS audiences.

• History of developing content that sales representatives actively utilize.

• Proficiency in editing video content using production and post-production tools like Descript or Camtasia.

• Capability to quickly grasp technical products and articulate them in business terms.

• Strong written communication skills in English.

• Availability to work standard hours that align with US business hours, as live sessions occur on US time.

• Prior experience as a quota-bearing seller or CSM is advantageous.

• Familiarity with GTM data, technographics, or intent products is a plus.

• Experience with AI tools such as Claude is beneficial.

• Background in managing onboarding or certification programs for a global sales team is a plus.

🏝️ Benefits

• Comprehensive healthcare coverage for employees and their families.

• Monthly wellness reimbursement.

• Access to Able To professional mental health coaching for support with stress, anxiety, and depression, based on regional availability.

• 401(k) plan with up to 5% company matching for US employees.

• Pension scheme available for UK employees.

• Stock options granted to every employee.

• Annual reimbursement for learning opportunities.

• Dedication to career development at all stages.

• Participation in Culture Club and a voice in shaping the workplace environment.