Restaurant Training Manager

This is a fully remote position, open to applicants in Utah.

📋 Description

• Engage in the onboarding process for new franchisees, oversee brand-specific training, and offer assistance during restaurant openings.

• Facilitate and provide synchronous virtual and in-person learning experiences that leverage effective adult learning principles.

• Act as an operations authority across all aspects of restaurant management.

• Organize and oversee scheduled training sessions both virtually and in certified training restaurants.

• Deliver and document performance feedback and behavior-based recommendations for learners.

• Inform learners and relevant stakeholders of their pass/fail status upon class completion.

• Direct and manage training within host-certified training restaurants and create development opportunities for Certified Training Managers.

• Collaborate with local field teams and host franchisees to ensure consistent implementation of training protocols.

• Stay updated on content and modifications from the Learning Design team, integrating new products, guest service initiatives, processes, and systems.

• Collect data through surveys and other resources to aid decision-making and enhance the quality and effectiveness of training.

• Support the onboarding of new franchisees and the opening of new restaurants.

• Collaborate with regional and national learning teams on various training initiatives.

⛳️ Requirements

• Bachelor’s Degree and/or equivalent experience in restaurant and/or retail management, including Training, Human Resources, or multi-unit management experience.

• Minimum of 5 years of experience in restaurant and/or retail Training, Operations, or multi-unit management.

• Exceptional facilitation and presentation skills in both virtual and in-person classroom or restaurant/retail environments.

• Capability to consult, influence, and coach adult learners effectively.

• Ability to work independently with minimal supervision.

• Demonstrated self-accountability and autonomy.

• Proven ability to establish credibility and foster trusting relationships.

• Proficiency in computer skills, specifically in Office Suite (Microsoft Word, Excel, and PowerPoint) or similar applications.

• Excellent written, verbal communication, and interpersonal skills.

• Creative problem-solving ability with a willingness to think outside the box.

• Strong organizational and planning capabilities.

• Analytical mindset and problem-solving skills.

• Experience in change management.

• Ability to identify and provide feedback on improved and innovative methods to achieve objectives.

• Assist in identifying and resolving project-related risks and issues.

• Willingness to travel approximately 70–90%, including up to 5 nights away from home to support training activities.

🏝️ Benefits

• Full-time employment.

• Travel support of approximately 70–90% with up to 5 nights away from home as part of the role.