Resource Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver real-time chat assistance to independent marketplace contractors as they serve NexRep clients.

• Conduct one-on-one sessions with contractors to enhance their performance and understanding of client accounts.

• Analyze performance metrics and offer recommendations to the Operations Manager to achieve client objectives.

• Maintain up-to-date client resources.

• Inform contractors of any client updates.

• Facilitate group sessions with contractors.

• Manage messaging with contractors, both sending and responding.

• Examine customer satisfaction metrics to identify trends for NexRep clients.

• Provide comprehensive scoring information to independent contractors.

• Ensure contractors comply with Independent Contractor Agreements.

• Guarantee adherence to NexRep client workflows and processes by contractors.

⛳️ Requirements

• Proficiency in Microsoft Office 365, with advanced skills in Excel.

• Capability to collaborate efficiently with team members.

• Ability to offer constructive feedback to agents.

• Strong attention to detail.

• Excellent decision-making abilities.

• Capacity to work independently.

• Availability for daytime, evening, and overnight shifts.

• Willingness to work on weekends and holidays as needed to fulfill client requirements.

• Occasional travel to NexRep client locations for business meetings may be necessary.

🏝️ Benefits

• Reimbursement for travel expenses incurred during required business trips to NexRep client locations.

• Commitment to equal employment opportunities and anti-discrimination protections.