Resource Specialist

This is a fully remote position, open to applicants in Maine.

📋 Description

• Deliver real-time chat assistance to contractors while they perform their services.

• Conduct individual sessions with contractors to enhance their performance and understanding of the client’s account.

• Analyze performance metrics and offer suggestions to the Operations Manager to achieve client objectives.

• Maintain all client resources in an updated state.

• Relay client updates to contractors.

• Organize group sessions with contractors.

• Send and respond to communications from contractors.

• Assess customer satisfaction data to detect trends for NexRep’s clients.

• Provide comprehensive scoring information to independent contractors.

• Ensure that contractors comply with Independent Contractor Agreements and adhere to client workflows and processes.

⛳️ Requirements

• Strong proficiency in Microsoft Office 365, particularly with Excel.

• Capability to collaborate effectively with fellow team members.

• Ability to deliver constructive feedback to agents.

• Keen attention to detail.

• Excellent decision-making abilities.

• Capacity to work independently.

• Availability during daytime, evening, and overnight hours.

• Willingness to work on weekends and holidays as necessary.

• Occasional travel to the NexRep client’s location for business meetings may be required.

🏝️ Benefits

• NexRep will reimburse travel expenses incurred.

• Commitment to equal employment opportunities and anti-discrimination protections.