Resident Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary technical point of contact for Viavi products and solutions at client locations.

• Deliver both proactive and reactive technical support, encompassing troubleshooting, fault isolation, and resolution of intricate network issues involving Viavi equipment.

• Collaborate with customer teams to gain insights into network architecture, operational processes, and business needs.

• Aid in the deployment, configuration, integration, and continuous maintenance of Viavi hardware and software solutions.

• Facilitate training sessions and knowledge transfer for customer staff regarding Viavi products and best practices.

• Produce regular reports on system performance, health, and utilization, offering actionable insights and recommendations.

• Engage in customer planning meetings and contribute technical input on future network developments and Viavi product roadmaps.

• Escalate complex issues to Viavi engineering and product management teams, acting as a liaison between the customer and internal departments.

• Ensure customer satisfaction through timely, high-quality technical support and the cultivation of strong relationships.

• Comply with Viavi and customer security and operational policies and procedures.

⛳️ Requirements

• Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or a related technical discipline.

• Over 5 years of experience in network engineering, operations, or technical support roles.

• Preferably possess experience with telecommunications service providers or large enterprises.

• Comprehensive understanding of network protocols such as TCP/IP, MPLS, BGP, and OSPF.

• Familiarity with Data Center, Core Network, and Access Network architectures.

• Extensive hands-on experience with network testing and monitoring tools, particularly Viavi Solutions products like Observer, ONMS, Fusion, and CellAdvisor.

• Proficient in analyzing network traffic.

• Skilled in interpreting trace files.

• Capability to identify performance bottlenecks.

• Exceptional troubleshooting and problem-solving abilities.

• Strong written and verbal communication skills, along with effective interpersonal skills.

• Ability to interact efficiently with both technical and non-technical stakeholders.

• Capacity to work independently and collaboratively in a fast-paced, customer-facing environment.

• Willingness to travel occasionally for training or customer-related activities as needed.

• Relevant industry certifications such as CCNA, CCNP, JNCIS, or JNCIP are advantageous.

🏝️ Benefits

• Paid time off

• Health insurance

• Life insurance

• Disability insurance

• 401(k)

• Bonus program