Reservations Agent, German & English Speaking

This is a fully remote position, open to applicants in Spain.

📋 Description

• Assist corporate clients, manage group bookings, and address individual requests

• Respond to incoming corporate and group inquiries via email and telephone

• Generate and distribute customized offers utilizing online quotation tools

• Accurately process and oversee group booking requests

• Collaborate with Guest Support, Operations, Revenue Management, and Finance teams

• Keep reservation and CRM systems updated with current records

• Ensure a seamless and professional booking experience

⛳️ Requirements

• Exceptional written and verbal communication skills in both English and German (C1 level required)

• Minimum of 1 year experience in hotel reservations, front office, or a related hospitality role

• Keen attention to detail and a strong commitment to operational excellence

• Customer-centric approach and a passion for delivering exceptional service behind the scenes

• Strong organizational abilities and the capacity to manage multiple inquiries and priorities effectively

• Team-oriented mindset and ability to excel in a collaborative work setting

🏝️ Benefits

• Opportunities for professional advancement and career growth

• Complimentary stay at Numa

• Special discounts on Numa apartments for friends and family

• Team-building activities

• Supportive and collaborative work environment