Research Manager, Global CPaaS

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership, develop, and deliver market intelligence that supports IDC's global CPaaS research and advisory practice.

• Monitor and evaluate industry trends, including network APIs, conversational messaging, developer needs, GenAI, and agentic AI.

• Observe the integration of CPaaS with contact center and UC&C ecosystems.

• Develop models to assess and project the CPaaS market and associated communication services.

• Write both syndicated and custom research reports.

• Provide strategic advice to telecom operators, CPaaS providers, and technology vendors regarding growth strategies, market positioning, and ecosystem development.

• Analyze both primary and secondary data to formulate data-driven perspectives on market trends.

• Collaborate with analysts specializing in enterprise communications services, network infrastructure, cloud, and AI.

• Establish and nurture relationships with analyst relations partners and technology vendor clients.

• Assist in consulting projects and custom research initiatives.

• Participate in and/or present at vendor, industry, and IDC events as a CPaaS subject matter expert.

• Provide written and social media coverage of CPaaS-related news, vendor developments, and market events.

⛳️ Requirements

• A Bachelor's degree is required; an advanced degree (e.g., MSc) is a plus, especially in telecommunications or a related technical field.

• 5–10 years of pertinent CPaaS experience, showcasing expertise in areas such as network APIs, conversational messaging, or related technologies.

• Understanding of the roles of GenAI and agentic AI in communications and customer engagement scenarios.

• Strong skills in both quantitative and qualitative research, including data modeling and market sizing.

• Exceptional written and verbal communication abilities, capable of translating complex technical trends into clear, actionable insights for clients.

• Self-motivated, with a strong sense of initiative, adaptability, and problem-solving skills.

• Willingness to travel as necessary (approximately 15–20%) for client meetings, vendor briefings, and industry events.

• Employment eligibility verification is required.

🏝️ Benefits

• 15 vacation days per year (increases with tenure; carryover allowed).

• 10 paid sick days each year.

• 1 week of paid parental leave.

• Flexible work options (remote, part-time, flexible hours).

• Comprehensive health, dental, vision, and paramedical coverage for you and your family.

• Annual healthcare spending account.

• Employee Assistance Program for counseling and support.

• Best Doctors medical second opinions.

• Life, AD&D, and long-term disability insurance.

• Retirement savings plan with company matching (up to 4% of salary).

• $75/month technology allowance for home office or phone expenses.

• Company-paid cell phone plan.