Research Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee onboarding initiatives to educate clients on the fundamentals of the UserTesting platform and track their progress.

• Serve as a reliable consultant on research projects, methodologies, and optimal practices.

• Organize, assist, and facilitate workshops focused on research execution, scaling research efforts, KPI assessment, and research operations.

• Aid clients in designing effective research studies, including selecting methodologies, targeting participants, and ensuring analysis quality.

• Assist clients in examining results, synthesizing insights, and formulating recommendations.

• Support clients in operationalizing and expanding research by integrating UserTesting into their workflows.

• Collaborate with Customer Success, Sales, Product, and other internal departments to promote retention and growth.

• Recognize client needs and challenges, offering tailored recommendations.

• Contribute to the development of consulting frameworks, resources, and research methodologies.

⛳️ Requirements

• BA/BS or MA/MS in Human-Computer Interaction, Cognitive Psychology, Sociology, or a related field — or equivalent experience.

• 4+ years of experience in user experience research or research consulting.

• Consultative problem-solving skills.

• Understanding of the influence of UX research on business decisions and the ability to showcase research ROI.

• Strong familiarity with UX research methodologies, such as usability testing, click testing, card sorting, tree testing, moderated interviews, and concept testing.

• Experience in integrating research throughout various stages of the product development lifecycle.

• Knowledge of remote research and usability testing platforms like UserTesting, UserZoom, or comparable tools.

• Exceptional communication, storytelling, and presentation abilities.

• Capability to coach and educate clients on research methodologies, best practices, and platform utilization.

• Outstanding organizational and time-management skills.

• Ability to manage multiple projects concurrently.

• Collaborative mindset with the ability to work alongside clients, internal teams, and cross-functional stakeholders.

• Comfortable working in a fast-paced consulting environment.

• Adaptable and proactive.

• Familiarity with information repository platforms like EnjoyHQ or Dovetail is a plus.

• Occasional travel may be required (5–10%).

🏝️ Benefits

• Equal Opportunity Employer.

• Inclusive and accessible candidate experiences.

• Interview accommodations available.

• Occasional travel for customer engagements, workshops, or training sessions.